Customer Relations Assistant – Service & Support

National Bank of Fujairah; Fujairah; On-site; AED 50,000 - 75,000; Full time

Job summary

A leading financial institution is seeking an Assistant - Customer Relations to welcome and guide customers while providing quality service. The ideal candidate will hold a Bachelor's degree in a related field and possess 1 to 3 years of experience in a financial institution. Responsibilities include direct customer assistance, cross-selling services, and managing security items, contributing to team success and branch targets.

Qualifications

• Degree/diploma in Commerce or equivalent preferred.
• Experience of 1 to 3 years in a financial institution preferred.
• Basic knowledge of retail banking compliance and systems.

Responsibilities

• Welcome and attend to customers, guiding them to the right location.
• Provide quality customer service in line with service standards.
• Cross-sell services to high-profile customers.

Skills

Customer Service

Sales

Communication

Education

Bachelor's degree in a business-related field

Job description

A leading financial institution is seeking an Assistant - Customer Relations to welcome and guide customers while providing quality service. The ideal candidate will hold a Bachelor's degree in a related field and possess 1 to 3 years of experience in a financial institution. Responsibilities include direct customer assistance, cross-selling services, and managing security items, contributing to team success and branch targets.