Customer Lifecycle Consultant- CLM

Raqmiyat; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading UAE IT company is seeking a Customer Lifecycle Consultant in Dubai. This role involves guiding customers through their banking journey, ensuring they receive exceptional support and personalized advice. The ideal candidate will have 2-3 years of customer service experience, preferably in the banking sector, with strong communication skills and a solid understanding of Islamic banking products. A bachelor’s degree in a relevant field is required. Competitive compensation and opportunities for growth available.

Qualifications

• 2-3 years of experience in customer service or similar role in the UAE.
• Experience in banking or financial services, preferably Islamic banking.
• Solid understanding of Islamic banking products is preferred.

Responsibilities

• Guide customers through their banking journey.
• Ensure clients receive exceptional support and personalized advice.
• Meet performance targets related to customer lifecycle management.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Attention to detail

Bilingual in English and Arabic

Education

Bachelor’s degree in Business Administration

Certification in customer relationship management

Tools

CRM systems

Microsoft Office Suite

Job description

Dubai, United Arab Emirates | Posted on 07/30/2025

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Job Description

As a Customer Lifecycle Consultant within Bank, you will play a crucial role guiding customers through their banking journey. You will ensure that clients receive exceptional support and personalized advice from the moment they open an account and throughout their relationship with the bank.

Job Requirements

• Minimum of 2-3 years of experience in customer service or a similar role within the UAE.
• Prior experience in the banking or financial services industry, especially in an Islamic banking setting.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Familiarity with CRM systems and the Microsoft Office Suite.
• Bilingual proficiency in English and Arabic preferred.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related discipline.
• Certification in customer relationship management or a related field is an advantage.
• A solid understanding of Islamic banking products and principles is highly preferred.

Key Performance Indicators (KPIs)

• Customer satisfaction and loyalty scores.
• Successful onboarding of new customers and reactivation of inactive accounts.
• Customer retention and growth metrics.
• Timeliness and effectiveness in resolving customer inquiries.

Meeting and exceeding individual and team performance targets related to customer lifecycle management.