Customer Journey Mapping

Blackstone eIT; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading technology company in the United Arab Emirates is seeking a Customer Journey Mapping Specialist to improve customer satisfaction. The successful candidate will analyze customer interactions, create journey maps, and collaborate with multiple teams to enhance the overall customer experience. Ideal candidates will have strong analytical skills and experience in customer experience roles.

Qualifications

• Experience in customer journey mapping or customer experience roles.
• Strong analytical skills to interpret customer data and feedback.
• Excellent communication skills for collaborating with cross-functional teams.

Responsibilities

• Conduct research to gather insights on customer behaviors and needs.
• Create detailed customer journey maps visualizing different stages.
• Collaborate with teams to identify opportunities for improvement.

Skills

Detail-oriented

Innovative thinking

Data analytics

Job description

BlackStone eIT is seeking a detail-oriented and innovative Customer Journey Mapping Specialist to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage.

Key Responsibilities

• Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services.
• Create detailed customer journey maps that visualize the various stages of the customer experience.
• Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint.
• Analyze feedback from customers to refine and enhance the customer journey continuously.
• Utilize data analytics to track the effectiveness of implemented changes across the customer experience.
• Present findings and recommendations to stakeholders to drive strategic decisions and initiatives.
• Stay up-to-date on industry trends and best practices related to customer experience and journey mapping.