Customer Happines

Blackstone eIT; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions company in the UAE is looking for a Customer Happiness Specialist to engage with customers and ensure their satisfaction. The ideal candidate will have strong communication skills, experience in customer service, and the ability to provide solutions. Proficiency in Arabic and English is essential. This role is open only to UAE Nationals as part of the company's Emiratization objectives.

Qualifications

• Experience in public-facing roles is essential.
• Familiarity with customer happiness initiatives is a plus.
• The candidate must be a UAE National.

Responsibilities

• Engage with customers via phone, email, and chat.
• Listen to customer feedback and provide solutions.
• Develop strategies to improve customer satisfaction.
• Work with other teams to advocate for customer needs.
• Monitor customer satisfaction metrics and trends.
• Conduct outreach initiatives for customer feedback.
• Create and maintain a knowledge base of customer interactions.

Skills

Strong communication and interpersonal skills

Proven experience in customer service

Ability to work effectively in a high-volume environment

Proficiency in Arabic and English

Job description

BlackStone eIT is excited to announce an opening for a creative and enthusiastic Customer Happiness Specialist. In this role, you will be the voice of the customer, ensuring that their experience with our products and services exceeds expectations. Your main goal will be to foster positive relationships with customers, address their needs proactively, and ensure their satisfaction with every interaction.

Key Responsibilities

• Engage with customers via various channels (phone, email, chat) to provide exceptional service and support.
• Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience.
• Develop and implement strategies to improve overall customer satisfaction and loyalty.
• Work closely with other teams, including technical support and product development, to advocate for customer needs and relay insights.
• Monitor customer satisfaction metrics and trends to identify areas for improvement.
• Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback.
• Create and maintain a knowledge base of customer interactions to help improve team responses and training.

Qualifications

• Strong communication and interpersonal skills
• Proven experience in customer service or public-facing roles
• Familiarity with government service standards and customer happiness initiatives
• Ability to work effectively in a high-volume, fast-paced environment
• Proficiency in both Arabic and English
• Preferably male, based on current staffing balance and operational considerations
• The candidate must be a UAE National, in line with our Emiratization objectives