Customer Experience Specialist - Inbound/Outbound & CRM

confidential; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service firm in Sharjah is seeking a professional to manage customer inquiries and complaints. Responsibilities include answering calls, maintaining customer records, and utilizing Salesforce CRM for data management. The ideal candidate will have a Bachelor's degree, at least 3 years of relevant experience, and solid communication skills. This role is essential to ensuring high customer satisfaction and maintaining a positive company image.

Qualifications

• Minimum 3 years of experience in the same field.
• Experience with outbound, inbound & chat support.

Responsibilities

• Answer calls professionally and provide information about products and services.
• Maintain records of customer interactions and transactions.
• Ensure achievement of quality assurance targets on a weekly and monthly basis.

Skills

Excellent communication skills

Customer service and customer experience knowledge

Team player

CRM Knowledge

Education

Bachelor's degree in business admin or related field

Job description

A customer service firm in Sharjah is seeking a professional to manage customer inquiries and complaints. Responsibilities include answering calls, maintaining customer records, and utilizing Salesforce CRM for data management. The ideal candidate will have a Bachelor's degree, at least 3 years of relevant experience, and solid communication skills. This role is essential to ensuring high customer satisfaction and maintaining a positive company image.