Customer Experience Process Analyst: Optimize Support

Tabby; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial services company in Dubai is looking for a Process Analyst to optimize and standardize customer and partner support operations. The role involves analyzing existing processes, designing improvements, and collaborating with various teams to enhance customer satisfaction. The ideal candidate will have a strong background in customer support, analytical skills, and a passion for delivering outstanding experiences.

Qualifications

• Proven experience in customer support operations.
• Prior experience as a process analyst or business analyst.
• Familiarity with customer support tools and systems.

Responsibilities

• Optimize and standardize customer support operations.
• Analyze and design process improvements for efficiency.
• Collaborate with various teams to enhance customer experience.

Skills

Customer support best practices

Analytical skills

Communication skills

Problem-solving techniques

Project management

Education

Bachelor's degree in relevant fields

Tools

CRM software

BPMN

Job description

A leading financial services company in Dubai is looking for a Process Analyst to optimize and standardize customer and partner support operations. The role involves analyzing existing processes, designing improvements, and collaborating with various teams to enhance customer satisfaction. The ideal candidate will have a strong background in customer support, analytical skills, and a passion for delivering outstanding experiences.