Customer Experience & Operations Specialist

Bayut; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading online property search platform in Dubai is seeking a Customer Support Specialist to join its fast-paced team. The role focuses on communicating with clients to resolve issues, ensure satisfaction, and maintain records. Ideal candidates should have 1-2 years of experience in customer support and strong communication skills. This position offers a competitive tax-free salary, comprehensive health insurance, and an inclusive work environment.

Benefits

Competitive Tax-free Salary

Comprehensive Health insurance

Annual Air Ticket Allowance

Employee discounts at multiple vendors

Rewards & Recognitions

Learning & Development

Qualifications

• Minimum of secondary education required.
• 1-2 years of experience in a Customer Support role is preferred.
• Knowledge of ticketing systems and customer support practices.

Responsibilities

• Communicate with clients providing product and service information.
• Resolve product or service issues.
• Process contracts and legal documents.
• Keep records of customer interactions.
• Ensure customer satisfaction.

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving skills

Multi-tasking

Empathy/Compassion

Flexibility

Patience

Education

Secondary education

Undergraduate in business

Tools

Ticketing systems

Job description

A leading online property search platform in Dubai is seeking a Customer Support Specialist to join its fast-paced team. The role focuses on communicating with clients to resolve issues, ensure satisfaction, and maintain records. Ideal candidates should have 1-2 years of experience in customer support and strong communication skills. This position offers a competitive tax-free salary, comprehensive health insurance, and an inclusive work environment.