Customer Experience Officer Banking

Vinirma Consulting Pvt Ltd.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A consulting firm in the UAE is seeking a Customer Experience Officer to provide operational and administrative support. The ideal candidate should have at least 2 years of experience in a similar role, outstanding communication skills, and banking experience is desirable. This role does not offer remote work and is full-time. Candidates must excel under pressure and support customer interactions effectively.

Qualifications

• A minimum of 2 years experience in a similar role.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• Banking experience desirable.
• Knowledge of the local and MENA markets is desirable.

Responsibilities

• Provide operational and administrative support for the Customer Experience Department.
• Execute tasks related to complaints handling, quality assurance, reporting, and documentation.

Skills

Customer Service

Bank Products

Client Transactions

Customer Transactions

Loan Portfolio

Customer Accounts

Client Relationships

Account Maintenance

Client Inquiries

Financial Products

Credit Card

Business Relationships

Client Service

Portfolio

Job description

Overview

We are currently looking for a Customer Experience Officer for our UAE operations with the following terms & conditions.

Job Purpose

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual process-driven tasks related to complaints handling, quality assurance, reporting and documentation. The role ensures accurate data entry, system updates, monitoring and coordination across multiple channels to maintain compliance and enhance efficiency.

Minimum Qualifications and Experience

• A minimum of 2 years experience in a similar role.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• Banking experience desirable.
• Knowledge of the local and MENA markets is desirable.

Areas of Competency

• Excellent oral and written skills in English and Arabic is a mandate for this position.
• Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.

Joining time frame

• 2 weeks (maximum 1 month)

Remote Work

• No

Employment Type

• Full-time

Key Skills

• Customer Service
• Bank Products
• Client Transactions
• Customer Transactions
• Loan Portfolio
• Customer Accounts
• Client Relationships
• Account Maintenance
• Client Inquiries
• Financial Products
• Credit Card
• Business Relationships
• Client Service
• Portfolio

Experience

• years

Vacancy

• 1