Customer Experience Manager - Banking & Digital (UAE)

Abu Dhabi Commercial Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent financial institution is seeking a Manager in Customer Contact Services to lead client engagement and enhance service delivery. The ideal candidate will have a Bachelor's degree in Accounting or Finance, 6 years of banking experience in a sales and service environment, and strong analytical skills. Responsibilities include managing client services, resolving queries, and training clients on digital solutions. This role champions customer centricity and aims for outstanding service quality in all interactions.

Qualifications

• At least 6 years of experience in Banking working in sales and service environment for a financial institution.
• Experience in Trade Operations or services is preferred.
• Ability to manage client queries and financial transactions efficiently.

Responsibilities

• Manage end-to-end client services for assigned Group Business Services clients.
• Ensure client queries are resolved within agreed turnaround times.
• Conduct training sessions with clients on using digital channels effectively.

Skills

Customer centricity

Analytical skills

Proficiency in Microsoft Office

Knowledge of core Banking

Education

Bachelor’s degree in Accounting or Finance or equivalent

Job description

A prominent financial institution is seeking a Manager in Customer Contact Services to lead client engagement and enhance service delivery. The ideal candidate will have a Bachelor's degree in Accounting or Finance, 6 years of banking experience in a sales and service environment, and strong analytical skills. Responsibilities include managing client services, resolving queries, and training clients on digital solutions. This role champions customer centricity and aims for outstanding service quality in all interactions.