Customer Experience Lead, Global Logistics Solutions

Damco Spain SL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics provider is seeking a candidate in Dubai to manage customer experiences and relationships. Responsibilities include onboarding clients, ensuring smooth shipment executions, and tracking logistics. Ideal candidates are fresh UAEN graduates with a family book and possess strong skills in problem-solving, stakeholder management, and communication. Emphasis on providing solutions and continuous improvement is crucial.

Qualifications

• Knowledge of the shipping, supply chain or logistics industry.
• Ability to work under pressure while maintaining quality focus.
• Energetic, well-organized, disciplined, and self-initiated.

Responsibilities

• Own and manage the customer experience effectively.
• Onboard and build collaborative relationships with customers.
• Proactively track shipments and notify customers of relevant deviations.

Skills

Stakeholder management

Interpersonal skills

Problem-solving skills

Communication skills

Analytical thinking

Digital proficiency

Education

Fresh graduate UAEN holding a family book

Job description

A global logistics provider is seeking a candidate in Dubai to manage customer experiences and relationships. Responsibilities include onboarding clients, ensuring smooth shipment executions, and tracking logistics. Ideal candidates are fresh UAEN graduates with a family book and possess strong skills in problem-solving, stakeholder management, and communication. Emphasis on providing solutions and continuous improvement is crucial.