Customer Experience & Fulfillment Lead — Dubai (On-Site)

MOSCOT; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A global eyewear brand in Dubai is seeking a dedicated Customer Service Executive to ensure exceptional customer experiences. This full-time, on-site role involves managing order fulfillment, coordinating with logistics, and supporting the marketing team. Ideal candidates have 3–5 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. A competitive salary package will be offered based on experience.

Benefits

Competitive salary package

Qualifications

• 3–5 years of experience in a similar customer service or operations role.
• Proven ability to thrive in a fast-paced, dynamic environment.
• Background in retail or eyewear is a plus.

Responsibilities

• Manage the end-to-end order fulfilment cycle.
• Coordinate with third-party logistics providers.
• Monitor inventory levels and track order fulfilment status.
• Handle client communications regarding inquiries and order placement.

Skills

Customer service experience

Interpersonal and communication skills

Ability to thrive in dynamic environments

Proficiency in Microsoft Excel

Fluency in English

Education

Bachelor’s degree in Business Administration

Tools

SAP ERP

Microsoft Office

Job description

A global eyewear brand in Dubai is seeking a dedicated Customer Service Executive to ensure exceptional customer experiences. This full-time, on-site role involves managing order fulfillment, coordinating with logistics, and supporting the marketing team. Ideal candidates have 3–5 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. A competitive salary package will be offered based on experience.