Customer Engagement Partner (Contingent Worker, Dubai-based)

Roche; Dubai; On-site; USD 30,000 - 50,000; Full time

Job summary

Join Roche as a Customer Engagement Partner in Dubai, a junior role focusing on enhancing patient experiences through strategic support and engagement with healthcare systems. Collaborate with diverse stakeholders and contribute to innovative healthcare solutions that make a global impact. This position offers career growth in a dynamic environment dedicated to improving lives across the globe.

Qualifications

• 1-3 years of experience in the pharmaceutical industry.
• Familiar with the UAE healthcare environment.
• Excellent communication skills and capable of translating complex data.

Responsibilities

• Engage with diverse stakeholders and act as an engagement interface.
• Support project logistics for local and international events.
• Collaborate with partners to enhance the patient journey.

Skills

Stakeholder management

Market research

Project management

Communication

Statistical analysis

Job description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases, and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Opportunity: Customer Engagement Partner (Contingent Worker, Dubai-based)

A junior role that offers excellent opportunities for career growth and development as you support Patient Journey Partners (PJPs) in driving strategic initiatives.

By focusing on healthcare's toughest challenges, we've achieved major breakthroughs in improving lives worldwide. But there's still work to be done.

The Opportunity

We are seeking a Customer Engagement Partner to join our team.

The Customer Engagement Partner will actively engage with a diverse range of internal and external stakeholders and act as an engagement interface for defined customers, serving as the custodian of coremap for all disease area activities and events locally and internationally.

He/She will be responsible for providing strategic recommendations based on insights generated with moderate guidance, leveraging capabilities in commercial/medical customer engagement, market research (qualitative and quantitative) with patients, caregivers, healthcare providers, and other stakeholders impacting the patient experience.

Your Impact

• Accountable for Medical Information (MI Atlas)
• Support project logistics for all local and international events, including payments, contracts, and related submissions and processes
• Coordinate technical logistics and serve as the Single Point of Contact (SPOC) for events, including material preparation, approvals, invitations, customer communications, and agenda finalization
• Engage with specified customers and channel product messages digitally or face-to-face
• Support the design and execution of primary and secondary market research, synthesizing results into actionable recommendations
• Collaborate with Patient Journey Partners and Healthcare Systems Partners to identify potential affordability barriers within UAE ecosystems
• Support the Patient Support Lead in designing and implementing Patient Assistance Programs (PAPs) aligned with internal and global strategies
• Work closely with partners to identify patient solutions to enhance the patient journey

Who you are

• 1-3 years of experience in the pharmaceutical industry
• Familiar with the UAE healthcare environment and systems, with a strong scientific medical background
• Experience working in cross-functional teams and managing local and international congresses
• Proficient in stakeholder management, market landscape understanding, and insights generation from primary data sources
• Skilled in forecasting, patient-flow methods, and statistical analysis
• Good decision-making and project management skills, with high ownership and accountability
• Proactive, collaborative, open to feedback, and respectful in teamwork
• Excellent communication skills, capable of translating complex data into insights and ideas
• Resilient and composed under pressure, with conflict management skills and strategic thinking

Who we are

A healthier future drives us to innovate. Over 100,000 employees worldwide are dedicated to advancing science and ensuring access to healthcare. Our efforts have treated over 26 million people and conducted over 30 billion tests using our diagnostics products. We foster creativity, explore new possibilities, and aim to deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future together.

Roche is an Equal Opportunity Employer.