Customer Development Manager

Carolina Herrera; Dubai; On-site; AED 257,000 - 331,000; Full time

Job summary

A luxury fashion brand in Dubai is seeking a Customer Development Manager to provide high-impact analytical support for strategic decision-making in the Travel Retail Middle East business. The role involves analyzing data to identify growth opportunities and enhancing business performance. Candidates should have strong analytical skills, experience in commercial analysis, and advanced proficiency in Microsoft Excel and Power BI. This position offers a competitive compensation and benefits package within a welcoming and creative work environment.

Benefits

Learning and development opportunities

International growth opportunities

Entrepreneurial work culture

Competitive compensation & benefits

Qualifications

• Experience in commercial analysis or a similar role, preferably in Travel Retail or FMCG.
• Strong understanding of commercial KPIs and retailer scorecards.
• Familiarity with data governance and reporting standards.

Responsibilities

• Provide analytical support and insights for business performance.
• Build and maintain dashboards tracking brand and category performance.
• Collaborate with cross-functional teams to embed insights into planning.

Skills

Analytical skills

Commercial analysis

Strong communicator

Proactive mindset

Collaboration

Tools

Microsoft Excel

Power BI

PowerPoint

Job description

Customer Development Manager

Carolina Herrera | Dubai , Emirate of Dubai , AE

12-Feb-2026

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.

The Opportunity

This role offers the opportunity to influence strategic and commercial decision‑making across the Travel Retail Middle East business. You will provide high‑impact analytical support and commercial insights, enhancing performance visibility, identifying growth opportunities, and enabling data‑driven actions. The role involves analysing sell‑out and value market share performance, financial data, consumer insights, and retailer trends to support business performance and long‑term growth.

What you'll get to do

Insight & Opportunity Identification

• Analyse retailer data, sell out and value market share trends, financial KPI’s and consumer insights to uncover growth opportunities and present them in an actionable format.

• Aggregate and clean data from multiple sources (internal systems, retailer reports, market panels) to ensure accuracy and consistency.

• Support commercial and strategic planning through scenario modelling, fragrance market forecasting, budgeting and predictive analytics using Excel and Power BI.

• Provide strategic recommendations based on brand and segment performance (e.g. Prestige, Niche and Lifestyle segment – and levers, Novelty, Value Offer, Core and Sets).

• Translate complex data into clear, compelling presentations for internal stakeholders and external partners using PowerPoint.

• Respond to urgent data requests, including end‑of‑month performance reviews, retailer scorecards, and business case support.

Performance & Planning Support

• Build and maintain monthly and quarterly dashboards tracking brand performance, category trends, retailer dynamics, and sell‑through trends across TRME.

• Collaborate with cross‑functional teams (marketing, commercial, finance, sell through and education) to ensure insights are embedded into commercial planning and execution.

• Prepare performance reviews and strategic updates to internal stakeholders and customers.

We'd love to meet you if you have

• Experience in commercial analysis, business intelligence, or a similar role. Experience in Travel Retail, FMCG, or Luxury sectors preferred.

• Strong understanding of commercial KPIs, sell‑through dynamics, and retailer scorecards.

• Familiarity with data governance and reporting standards.

• Advanced skills in Microsoft Excel and POWER BI building interactive dashboards, integrating multiple data sources, and visual storytelling.

• Strong PowerPoint skills crafting executive‑level presentations that distil data into actionable insights.

• Analytical and detail‑oriented, with a proactive mindset.

• Strong communicator, able to simplify complex data for diverse audiences.

• Collaborative and agile, comfortable working across functions and geographies.

• Strategic thinker with strong commercial acumen and problem‑solving capabilities.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture

• A range of learning and development opportunities

• An international company with plenty of opportunities to grow

• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

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