Customer Co-ordinator, Commercial Shipping - Dubai

VIKING Life-Saving Equipment; Dubai; On-site; AED 165,000 - 221,000; Full time

Job summary

A leading safety solutions provider is searching for a Customer Coordinator in Dubai. This role emphasizes coordination and support for the Sales team, directly impacting customer relations and operational efficiency. Candidates should possess a customer-oriented mindset and strong communication skills, with an understanding of Commercial Shipping. VIKING offers a collaborative environment, enhancing employee development and satisfaction.

Benefits

Great work environment

Opportunities for personal development

Qualifications

• Experience in Commercial Shipping and Sales.
• Thrives in a fast-paced environment.
• Excellent planning and follow up skills.

Responsibilities

• Provide administrative support to the sales team.
• Handle sales order and customer requests.
• Ensure timely payments and documentations.
• Identify areas for improvement in sales processes.

Skills

Customer-oriented mindset

Excellent customer contact (verbal and written)

Excellent coordination skills

Positive attitude towards colleagues

Fair technical understanding of service jobs

Tools

SAP

CRM

Job description

JOIN VIKING - and help build a safer world

Do you have experience in Commercial Shipping, Sales, and thrive in a fast-paced environment focused on coordination and service?

If so, you might be the Customer Coordinator we are looking for to join our Sales Team in Dubai.

About the Position

As a Customer Coordinator, Commercial Shipping you will play a crucial role in maintaining our Best in Class status and ensuring smooth delivery operations.

Based in Dubai, you will be part of the Middle East Sales team and report to the Sales Manager.

Primary responsibilities include:

• Provide essential administrative and operational link to the sales team (and other departments, and directly with customers), ensuring smooth sales processes and effective customer interactions and efficient customer relationships.
• Ensure to understand VIKING’s tools for supporting the Sales team such as SAP, SDS, CRM and any other existing systems, and to follow up continuous developing tools of VIKING.
• Active Sales order overall process handling and sales activities coordination to ensure necessary resources support for whole sales team, such as handling customer request, facilitating communication between the sales team, customers, and other departments, SO creation, delivery follow up (incl. partial & local delivery), Payment achievement, providing after-sales support incl. complaints and NCR acc. to sales team’s guidance:
• Execution Order creation from Quotation through SAP under the Sales Team’s guidance and ensure that the result meets both Sales Teams’ desire and Customer’s request without any failure.
• Ensure that VIKING’s preparation for the order should be completed accordingly and the order should be in right position according to Sales Teams’ guidance, without any failure.
• Ensure that the required sales related document, i.e. for delivery/shipment, should be correctly prepared and done and send to customer in time according to the contract/payment conditions and customer requirements
• Support and develop documentations to make sure that the documentation complies with the customer’s requirements
• Ensure that payment on each order/contract should be accomplished in time
• Analysing Claim contents of customers and conduct NCR process accordingly up to responding to Customers
• Proactively follow and report market developments, status and required information in reporting format with regards to order status, delivery process, payment issue, NCR, coordination between Sales and Service and any request by the Sales Team and VIKING in Korea
• Identifying areas for improvement in sales processes and contributing to optimization
• Adapting and Assisting in the development and implementation of VIKING group marketing and sales strategies under guidance of Sales Managers for the marketing activities, exhibitions, sales calls, advertising, and other sales and promotion activities
• Ensure that neither Sales Team nor Service Team suffers economically from lack of coordination in the sales efforts
• Periodical/temporal sales meeting material preparation, incl. agenda, required meeting doc., meeting memo, necessary/required information for subject and any other required resource
• To contribute and promote an active, motivated, upward, resilient, cooperative team spirit and atmosphere within the Sales team.
• Assist Sales Managers for general sales bidding files if needed
• Assist Sales Managers for TAS orders – local production items process if needed
• Maintaining Sales related records and data, filling relative documentations, and organizing promotional materials if requested
• Knowledge sharing with peers in other VIKING business units to identify and implement best practices, and benchmark accordingly.
• Contribute to the awareness of and protect VIKING’s brand in the region
• Contribute to developing VIKING’s service business
• Report changes in rules and regulations that may impact VIKING’s business
• Support the efforts of Sales Team in Korea is optimized to maximize profit for the group
• Other Sales related matter as requested by Sales Manager.

Additionally, you should have:

• Having a customer-oriented mindset
• Excellent customer contact (verbal and written)
• Understanding the needs within the customer segment
• Fair technical understanding of service jobs
• Excellent coordination, planning, and follow up skills
• Being responsible and team-oriented
• Positive & motivated attitude towards customers & VIKING colleagues
• Working according to the VIKING values

VIKING Offers

We offer an attractive position where you will have the opportunity to develop yourself in cooperation with colleagues who value job satisfaction and a great work environment.

IKING is a global workplace, where the majority of our activities address the whole world. We have a strong culture and prioritize giving individuals the mandate to contribute and thrive.

Our 3,700 dedicated colleagues are key to VIKINGs success, and with 87% employee satisfaction, VIKING remains a workplace where people thrive while making a real difference in global safety.

Your VIKING journey begins here

Please submit your letter of motivation and CV in English using the “send application” button located at this page. Applications will be handled confidentially and in adherence with all data protection regulations.

We do not save or respond to applications received by email, post, Social Media or by personal inquiry.

If the position interests you, please apply as soon as possible, as interviews are conducted on a rolling basis.

Read more at The World Leader in Maritime Safety | Contact us toda and VIKING Life-Saving Equipment | Applying with us

About VIKING

VIKING Life-Saving Equipment A/S is the global market leader in maritime and offshore safety solutions. The company supplies and services safety and fire-fighting equipment for passenger and cargo ships, offshore installations, fishing vessels, navies, helicopter services, fire departments and leisure yachts worldwide.

VIKING’s products protect passengers and crew on many of the world’s largest cruise liners and cargo ships, as well as workers on the world’s most advanced offshore platforms. VIKING also ensures safety and regulatory compliance on board at all times, enabling shipowners and owners/operators of offshore installations to focus on their business.

VIKING is a privately owned company which was founded in 1960. In 2018, VIKING acquired the Norwegian company Norsafe, whose lifeboats and rescue boats have been in use around the world since 1904. In 2019, VIKING acquired Drew Marine’s FSR division, one of the world’s three largest providers of marine fire services.

VIKING’s headquarters are in Esbjerg, Denmark, and its products are manufactured in Denmark, Norway, Bulgaria, Greece, China and Thailand.

Visit The World Leader in Maritime Safety | Contact us today for more information.

Contact

Qudsia Jafar
HR Manager Middle East

VIKING | Dubai, UAE
Dubai Maritime City, Industrial Precinct, Unit SR4B
P.O. Box 134 Dubai, UAE
United Arab Emirates

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Application deadline:

As soon as possible