Customer Care Specialist | Dynamic Call Center (Dubai)

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing agency in Dubai is seeking a dedicated Call Center Representative to manage inbound and outbound customer calls professionally. The ideal candidate should possess excellent communication skills, a strong customer service ethos, and the ability to handle high call volumes. Responsibilities include resolving inquiries, documenting interactions, and ensuring customer satisfaction. A high school diploma and at least one year of relevant experience are required. This is a full-time position offering flexible schedules.

Qualifications

• Minimum of one year of experience in a customer service role.
• Excellent verbal and written communication abilities.
• Ability to handle stressful situations.

Responsibilities

• Answer customer inquiries promptly.
• Resolve customer issues by clarifying problems.
• Document customer interactions thoroughly.

Skills

Communication skills

Customer service ethos

Problem-solving skills

Multitasking capabilities

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer applications

Call center systems

Job description

A recruitment and staffing agency in Dubai is seeking a dedicated Call Center Representative to manage inbound and outbound customer calls professionally. The ideal candidate should possess excellent communication skills, a strong customer service ethos, and the ability to handle high call volumes. Responsibilities include resolving inquiries, documenting interactions, and ensuring customer satisfaction. A high school diploma and at least one year of relevant experience are required. This is a full-time position offering flexible schedules.