Customer Care Manager

Caucasus Auto Import; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automobile import company in Sharjah is seeking a Customer Care Manager. The role involves responding to customer inquiries, processing payments, onboarding new dealers, and coordinating with the Aftersales team. Fluency in both English and Arabic and 2-3 years of experience in customer care or after-sales is required. Benefits include a company-provided visa and health insurance.

Benefits

Company-provided visa

Health insurance

Unlimited performance-based commission

Qualifications

• 2–3 years of experience in After-Sales or Customer Care.
• Experience in vehicle auction or shipping industry preferred.

Responsibilities

• Respond to customer inquiries via WhatsApp, emails, or mobile calls.
• Record payments upon receipt and prepare invoices.
• Conduct introductory calls with new dealers and client onboarding training.
• Assess dealer needs, introducing the expert department for assistance.
• Coordinate with the Aftersales team for vehicle shipping updates.
• Address technical inquiries related to vehicle pick-up and shipping.
• Handle account, limit, and service inquiries.

Skills

Fluency in English

Fluency in Arabic

Customer communication

Payment processing

Technical inquiries handling

Education

High school diploma

Bachelor's degree

Job description

Overview

We, Caucasus Auto Import, are the automobile import industry Leader across Eastern Europe. Like our Company, 700+ professionals in logistics, sales, finance, automobile, business, and management do grow and develop fast, map innovations, and pinpoint the best benchmarks. Our employees in 9 countries are the cornerstone of our success, dedicated friends, and great supporters, who, in turn, constantly enjoy development opportunities, versatile projects, and fascinating journeys at Caucasus Auto Import.

Through employee dedication, weve imported 800,000+ automobiles to Europe, Asia, and Africa. For 21 years, weve targeted to bring the desired automobile to as many consumers as possible with equal ease, safety, and comfort.

https://cai.ge/

Caucasus Auto Import | Facebook

https://www.linkedin.com/company/caucasus-auto-import

Role

We are seeking a Customer Care Manager to join our team in Dubai.

Job type: Full-time

Location: Sharjah Industrial Area 4

Salary: 5,500 AED plus unlimited performance-based commission (linked to KPIs)

Benefits: Company-provided visa and health insurance

Key Responsibilities

• Customer Communication: Respond to customer inquiries via WhatsApp, emails, or mobile calls, ensuring prompt and accurate replies
• Payment Processing: Record payments upon receipt, prepare invoices, and forward them to the accountant via email
• New Dealer Onboarding: Conduct introductory calls with new dealers and client onboarding training
• Expert Team Introduction: Assess dealer needs, introduce the expert department for vehicle bidding, history checks, and damage assessments
• Vehicle Shipping Follow-ups: Coordinate with the Aftersales team to provide customers with updates on vehicle shipping status
• Technical Inquiries: Address questions related to vehicle pick-up, title receipt, loading, and yard arrival by consulting with the Aftersales Team
• Account and Service Inquiries: Handle inquiries about accounts, limits, shipping prices, and additional services (e.g., full/partial wrapping, videos, moisture absorbents)

Requirements

• Fluency in both English and Arabic.
• 2–3 years of experience in After-Sales or Customer Care (preferably in the vehicle auction or shipping industry).
• Education: High school, preferably a bachelor’s degree.

• If you are interested, apply now!