Customer Care Associate: Hub Ops & Issue Resolution

FedEx; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking a Customer Care Representative Associate, exclusively for UAE nationals. The role includes completing defined processes accurately, providing support in customer inquiries, and actively participating in teamwork. Candidates should possess strong interpersonal and communication skills, along with proficiency in Microsoft Office. The position emphasizes problem-solving and direct interaction with customers while ensuring compliance with internal standards.

Qualifications

• Strong interpersonal skills to facilitate communication.
• Excellent written and verbal communication abilities.
• Ability to work as part of a team to achieve common goals.
• Proficiency in Microsoft Office applications.
• Strong problem-solving capabilities.

Responsibilities

• Complete defined processes and procedures accurately and on time.
• Identify and resolve issues based on established rules.
• Escalate complex issues to senior team members when necessary.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

A leading logistics company in Dubai is seeking a Customer Care Representative Associate, exclusively for UAE nationals. The role includes completing defined processes accurately, providing support in customer inquiries, and actively participating in teamwork. Candidates should possess strong interpersonal and communication skills, along with proficiency in Microsoft Office. The position emphasizes problem-solving and direct interaction with customers while ensuring compliance with internal standards.