CTS Specialist - Dubai

NewMarket Corporation; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

A leading technology firm in Dubai seeks a skilled technical support professional to interface with Sales and customers, ensuring alignment with technology and approval needs. The role involves managing approval testing projects, preparing technical literature, and maintaining relationships with internal and external stakeholders. Candidates should have a Bachelor’s Degree in Chemistry or related fields and relevant experience in the petrochemical or automotive sectors, along with strong customer relations skills.

Qualifications

• Bachelor’s Degree in Chemistry, Chemical / Mechanical Engineering or related field.
• Experienced in technical support within petrochemical or automotive industry.
• Demonstrated understanding of CTS functions and application of best practices.

Responsibilities

• Provide expert technical support to Sales and customers.
• Organize and execute plans for approval testing.
• Prepare reports and technical literature for customers and Sales.
• Maintain productive relationships with team members and customers.

Skills

Technical support

Project management

Customer relations

Presentation skills

Education

Bachelor’s Degree in Chemistry

Chemical / Mechanical Engineering

Tools

Accolade software

Job description

Overview

Provide expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs.

Responsibilities

In consultation with Sales / Business, organize and execute a plan for approval testing to meet the customer’s needs and wants.

Prepare written reports and technical literature for use by the customer and Sales.

Make oral presentations internally and externally, as necessary.

Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of Afton’s technology, customer needs, market trends, and industry direction.

Resolve customer complaints and problems in a timely, efficient, and professional manner.

Manage projects with CTS stage gate process utilizing Accolade software.

In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by Afton chemistry.

Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications.

Interface with Marketing and Sales to ensure aligned customer account management.

Qualifications

Bachelor’s Degree in Chemistry, Chemical / Mechanical Engineering or related field

Demonstrated understanding of CTS functions and application of best practice standards and techniques typically acquired through relevant experience in the petrochemical or automotive industry