Crypto Chat Support Pro (Remote, Japanese/English)

SupportYourApp; Remote; AED 146,000 - 221,000; Full time

Job summary

A support service provider in Dubai is looking for a Chat Support Consultant who is a native Japanese speaker with strong English skills. You will provide customer support in crypto trading via live chat and email. Ideal candidates have at least 6 months of experience in online customer support, possess strong analytical skills, and have a financial background. Enjoy flexible hours, a remote work environment, and opportunities for personal growth.

Benefits

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Qualifications

• At least 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Proof validation skills or payment/banking knowledge.

Responsibilities

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email.
• Manage complaints and appeals, including follow-ups on escalations.
• Deliver constructive feedback to the management team.

Skills

Native Japanese

Strong English proficiency (B2; C1 preferred)

Online customer support experience

Strong analytical and problem-solving skills

Tools

CRM experience

Job description

A support service provider in Dubai is looking for a Chat Support Consultant who is a native Japanese speaker with strong English skills. You will provide customer support in crypto trading via live chat and email. Ideal candidates have at least 6 months of experience in online customer support, possess strong analytical skills, and have a financial background. Enjoy flexible hours, a remote work environment, and opportunities for personal growth.