Cruise Ship Hotel GM: Lead Luxury Guest Experience

Cruise Academy; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading maritime training organization in Dubai is seeking an experienced Hotel General Manager to lead hotel operations onboard a major cruise line. This role requires at least 10 years in high-end hospitality, with previous shipboard experience as essential. You will manage guest services, coordinate ship itineraries, and ensure exceptional guest experiences while leading a diverse team. Salary includes a rotation scheme with significant time off.

Qualifications

• Candidates must have previous shipboard experience (non-negotiable).
• Minimum of 10 years’ progressive leadership experience in high-end hospitality operations.
• Fluent English essential; additional languages a plus.

Responsibilities

• Oversee all day-to-day hotel operations, ensuring alignment with company standards.
• Lead a team of senior shipboard leaders to execute the hotel strategy.
• Develop talent through regular coaching and performance reviews.

Skills

Leadership in hospitality operations

Operational knowledge of guest services

Data analysis and problem-solving

Managing a diverse international workforce

Excellent written and verbal communication

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

A leading maritime training organization in Dubai is seeking an experienced Hotel General Manager to lead hotel operations onboard a major cruise line. This role requires at least 10 years in high-end hospitality, with previous shipboard experience as essential. You will manage guest services, coordinate ship itineraries, and ensure exceptional guest experiences while leading a diverse team. Salary includes a rotation scheme with significant time off.