CRM Operations & Analytics Manager

Sobi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global biopharmaceutical company is seeking a CRM Specialist to manage automated solutions for Customer Relationship Management. The role involves training teams, analyzing data to support marketing, and ensuring data accuracy in the CRM system. Candidates should have university-level education in related fields and 5-7 years of experience in a multinational environment. This position offers a full-time employment contract based in Dubai.

Benefits

Competitive benefits package

Opportunity for career development

Qualifications

• Experience in a similar CRM or business support role.
• Strong understanding of pharmaceutical regulations.
• Fluency in English and Arabic.

Responsibilities

• Manage automated solutions for Customer Relationship Management.
• Generate sales and marketing reports for analysis.
• Train Field Force on the use of CRM systems.

Skills

Advanced communication skills

Excellent negotiation and people skills

Ability to analyze complex data

Proficiency with MS Office and data analysis tools

Highly organized

Collaborative mindset

Project management skills

Education

University-level education in life sciences, Pharmacy, Economics, Business

Minimum 5-7 years experience in a multinational organization

Tools

Salesforce

Veeva CRM

Job description

A global biopharmaceutical company is seeking a CRM Specialist to manage automated solutions for Customer Relationship Management. The role involves training teams, analyzing data to support marketing, and ensuring data accuracy in the CRM system. Candidates should have university-level education in related fields and 5-7 years of experience in a multinational environment. This position offers a full-time employment contract based in Dubai.