CRM Functional Analyst: Drive Process Improvements

Halian; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading organization in the Middle East is seeking skilled Business Analysts to support CRM initiatives and enhance business processes. The role requires leading discussions with stakeholders, developing business requirements documents, and preparing training materials. Candidates should have 5–8 years of experience in CRM functional analysis and strong skills in business process mapping. Excellent communication skills in Arabic and English are essential. Join this forward-thinking organization to make a significant impact on business transformation.

Qualifications

• 5–8 years of experience in CRM functional analysis.
• Strong understanding of business process mapping and requirement gathering.
• Excellent communication skills in Arabic and English.

Responsibilities

• Lead discussions with stakeholders to gather and document business requirements.
• Develop comprehensive Business Requirements Documents (BRDs) and functional specifications.
• Prepare training materials and user guides for system users.

Skills

CRM functional analysis

Business process mapping

Communication skills (Arabic and English)

Documentation creation

Bridging business and technical teams

Analytical mindset

Problem-solving skills

Job description

A leading organization in the Middle East is seeking skilled Business Analysts to support CRM initiatives and enhance business processes. The role requires leading discussions with stakeholders, developing business requirements documents, and preparing training materials. Candidates should have 5–8 years of experience in CRM functional analysis and strong skills in business process mapping. Excellent communication skills in Arabic and English are essential. Join this forward-thinking organization to make a significant impact on business transformation.