Crew Member

Shamal Holding; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious investment firm in Dubai is seeking a Crew Member for their Five Guys branch at Dubai International Airport. The successful candidate will ensure top-notch customer service while maintaining cleanliness in the restaurant. Applicants should have a High School Diploma and a minimum of one year of experience in a service crew role. The position offers opportunities to work in different areas within the restaurant and aims for a high level of customer satisfaction.

Qualifications

• Minimum of 1 year experience as a service crew or in a similar role, with excellent customer service skills.

Responsibilities

• Deliver exceptional customer experience.
• Maintain operational cleanliness and comfort.
• Resolve customer queries or refer to management as needed.

Skills

Customer service

Teamwork

Punctuality

Education

High School Diploma or equivalent

Job description

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we’re in search of a Crew Member for our Dubai International Airport Branch. In this role you will deliver an exceptional customer experience every time. Crew Members will be trained in different positions in the restaurant. Some of these areas may include Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressings.

• Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.
• Adhere to brand standards at all times and keeping up to date with Five Guys University courses.
• Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.
• Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations, upkeep of restroom and terrace areas, and any other daily cleaning tasks as assigned by the Line Manager.
• Follow basic essentials - uniforms, grooming and punctuality and strictly follow all food safety, sanitation and hygiene requirements and practices.
• Use the company cash register accurately and maintains proper control of company assets.
• Works as a team member to support other restaurant employees with their duties.
• Carry out any other reasonable task as assigned by the management.

Preferred Educational Qualifications And Professional Certifications

• High School Diploma or equivalent.

Experience

• Minimum of 1 year experience as a service crew or on a similar role, excellent customer service.

Due to a high influx of profiles, only shortlisted candidates will be contacted.