Credit Controller, MENA

DSV; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

A global logistics leader is seeking a Credit Controller in Dubai to manage overdue collections and optimize credit portfolios. The ideal candidate will have at least 3 years of credit control experience, preferably within the transport and logistics sector. You will work closely with various stakeholders and maintain compliance with credit policies while ensuring timely payments. This role offers the opportunity to thrive in a performance-driven culture that values individual contributions.

Benefits

Career development opportunities

Work in an international environment

Qualifications

• 3 years’ experience as a Credit Controller.
• Transport and Logistics experience would be beneficial.
• High standard of accuracy and attention to detail.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate with countries on collection of overdue customers.
• Evaluate the creditworthiness of customers by analyzing financial statements.
• Monitor credit accounts and identify risks and opportunities.
• Foster a collaborative work environment.

Skills

Credit Control experience

Organizational skills

Attention to detail

Customer focus

Teamwork

Communication skills

Job description

Overview

DSV is constantly evolving and expanding within the global market. Working for the world's largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.

Credit Controller role is critical position that directly contributes to an organisation's liquidity. You will coordinate with countries on the collection of top overdue customers and monitor their collection by aging brackets. Managing the cash flow and money owed to the business while ensuring payment is received promptly and efficiently.

Reporting Line

Report to: Senior Manager – Cluster Credit Control

Role Details

Role: Individual contributor
Direct subordinates: None

Detailed Responsibilities

• Adhere to the credit policy clauses and make it a living document. Ensure MENA countries are always in compliance with credit policy.
• Evaluate the creditworthiness of customers by analyzing financial statements, credit reports, and other relevant data to assess risk levels accurately.
• Monitor the performance of existing credit accounts, identifying potential risks and opportunities for improvement.
• Develop strategies to optimize the credit portfolio while maintaining an acceptable level of risk.
• Develop and implement effective risk mitigation strategies to minimize credit losses and ensure compliance with regulatory requirements.
• Collaborate with internal stakeholders, including senior management, finance, and operations teams, to communicate credit risk insights and recommendations effectively. Ensure that the AR department provides quality service to both internal & external customers.
• Provide guidance and leadership to members of the credit risk team.
• Foster a collaborative and supportive work environment to facilitate professional growth and development.
• Ensure good relationships are built and maintained with all relevant parties; this includes fellow colleagues, account managers, sales representatives, business partners & external clients.
• Prepare credit limit reporting once a week and send it to the MENA countries management and Group credit.
• Submit overview to Cluster Key Account Manager on customers that they are handling.
• Follow up with the country's credit controller on update on the payment, application of insurance coverage or Credit application for those lists of customers who exceeded the credit limit.
• Report to Group on weekly basis cluster customers exceeding limits and overdues >1M EUR.
• Prepare and conduct monthly calls for the top 10 material overdue collection with the countries management.
• Monitor and support countries to achieve their overdue and DSO KPI’s.
• Prepare and reconcile monthly premium declaration to Atradius insurance.
• Calculate and reconcile monthly bad debts provision per MENA countries for month end closing.
• Prepare monthly networking capital pre-calculation.
• Support countries in case of escalation or clarification needed.
• Keep close liaison between the Country, Cluster and Group so that credit issues are resolved smoothly.
• Maintain accurate records of all payment follow up activities.
• Monitoring closely the customer outstanding balances of MENA to ensure a reduction in DSO.
• Providing ad-hoc reports as and when requested by management.
• Prepare month end closing reports.
• Reconcile the account balances every month and prepare the debtors ageing for the monthly reporting.

Communication

Internal – Air & Sea, Road, Contract Logistics, Key Account Manager, Sales, Finance and Management Teams

External – Customer/Clients

Qualifications & Characteristics

• 3 years’ experience as a Credit Controller.
• Transport and Logistics experience would be beneficial.
• Work with all our internal teams.
• High standard of accuracy and attention to detail.
• Teamwork and flexibility is an important aspect of the role.
• Strong organisational skills.
• Strong verbal and written communication skills.
• Customer focused.

Working Conditions

• Working conditions, hereunder hours and requirements, may be above normal office requirements.
• Work may require occasional weekend and/or evening working hours (as needed).
• You will be working in an international environment being part of one of the world’s most profitable freight forwarding companies.
• You will at the same time get the opportunity to (and be encouraged to) set your individual footprint on UAE branches in regards to activity and development.
• You will be working in a performance driven culture, where your individual achievements will be recognized, directly affecting your personal development, career, rewards and future opportunities.

DSV – Global Transport and Logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious indivi