Creative Solutioning Manager

Mastercard; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

A global financial services firm in Dubai is seeking a Creative Solutioning professional to enhance its in-house creative services. In this role, you will engage with clients to develop customized marketing solutions, ensuring alignment with their needs while avoiding third-party costs. The ideal candidate should possess strong marketing expertise, a collaborative mindset, and fluency in English and Arabic. Joining this innovative team offers the opportunity to shape engagement strategies and drive growth within a dynamic environment.

Qualifications

• Fluency in English and Arabic.
• Experience managing and influencing client and internal stakeholders.
• Comfort with interpreting data to identify growth opportunities.

Responsibilities

• Lead the scoping of project briefs from Marketing Services.
• Bridge internal teams and clients to ensure smooth project setup.
• Support ACD's entry into new markets with engagement strategies.
• Prepare monthly stakeholder reports showcasing ACD's impact.

Skills

Customer-centric approach

Marketing expertise

Stakeholder engagement

Analytical and insight-driven

Strategic market mindset

Reporting and storytelling

Process-oriented and improvement focused

Collaborative builder and innovator

Job description

Our purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally.

The Advisors Creative Desk (ACD) sits within Services organization and is responsible for ideating and creating engaging, forward-thinking and creative marketing solutions for Mastercard clients.

The Solutioning vertical within ACD is focused on working closely with SBLs, Consumer Acquisition and Engagement (CA&E) product and commercialization leads, and Marketing Services leads to define the client opportunities for new CA&E engagements, securing business growth. The Solutioning vertical supports in driving more value through creative-powered Marketing Services solutions for clients and identifying new incremental revenue generating opportunities to grow the overall profitability of the business, driving third party cost avoidance.

Are you

• Driven by being a part of a newly set up business and driving its success?
• Experienced in managing and influencing client and internal stakeholders?
• Comfortable with interpreting data in identifying opportunities for growth?

Role

The Creative Solutioning role within ACD focuses on ensuring Mastercard's in-house creative services are scoped and positioned effectively for client needs, avoiding third-party cost exposure, and creating smooth entry points into new areas for our services. The role is also responsible for composing customized solutions for key clients to include creative solutions as part of a broader Mastercard Services bundle.

• Lead the scoping of project briefs from Marketing Services and other internal stakeholders, defining deliverables, timelines, and costings to ensure alignment and prevent third-party cost exposure.
• Act as a core partner with Marketing Services and Sales, bridging among other internal teams and clients when required, ensuring alignment and smooth project setup from the outset.
• In tandem with Creative Strategists: review, analyze and present clear and strategic recommendations to deliver result-driven marketing solutions powered by creatives.
• Support ACD's entry into new markets by shaping engagement strategies, monitoring early project execution, and embedding ACD as a trusted partner in these regions.
• Prepare and deliver monthly stakeholder reports that combine quantitative metrics with qualitative updates (e.g., case studies, internal initiatives) to showcase ACD's impact and progress.
• Support ACD EEMEA Leadership on strategic initiatives such as internal enablement, awareness campaigns, and process improvements that elevate ACD's integration within Mastercard.
• Support EMEA Creative Solutioning Lead in driving the overall growth, positioning, and adoption of ACD services across the region.

All about you

• Customer-centric approach: Skilled at understanding customer needs and translating them into actionable creative scopes, ensuring alignment between ACD's services and customer expectations.
• Marketing expertise: Knowledgeable in integrated marketing campaigns that drive brand awareness and customer engagement, with a focus on digital marketing campaigns.
• Stakeholder engagement: Experienced in working collaboratively with cross-functional teams, building trust and alignment.
• Analytical and insight-driven: Adept at identifying opportunities and evaluating where creative support can add value; able to distill complex information into clear recommendations for inclusion in client scopes.
• Strategic market mindset: Forward-looking and adaptable, with the ability to anticipate challenges in new markets, shape engagement strategies, and ensure smooth delivery of first-wave projects that establish ACD credibility.
• Reporting and storytelling: Strong ability to analyze and synthesize quantitative results and qualitative case studies into clear, compelling updates for senior stakeholders, highlighting impact and opportunities.
• Process-oriented and improvement focused: Skilled in synthesizing project learnings, monitoring performance, and recommending improvements that strengthen efficiency, visibility, and long-term positioning.
• Collaborative builder and innovator: Future-focused, with a growth mindset and cross-cultural adaptability; enthusiastic about co-creating with teams across APAC and elevating ACD's role in Mastercard's broader ecosystem.
• Language: Fluency in English and Arabic.

Corporate security responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.