CPR Oversight & QA Analyst

Commercial Bank of Dubai; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

Commercial Bank of Dubai in Dubai is seeking a QA and regulatory oversight specialist to support independent oversight across Customer Engagement, ensuring CPR compliance and quality assurance across complaints and customer experience.

You will conduct structured reviews, maintain regulatory evidence, monitor actions and validate accuracy of customer protection activities, collaborating with Risk, Compliance and Operations.

Qualifications

• Bachelor's degree required in a related field.
• 1–2 years of banking or financial services experience.
• Proficiency in Excel, PowerPoint and Word; familiarity with CRM or risk systems.
• Knowledge of customer protection, complaint-handling and conduct-risk regulations.

Responsibilities

• Conduct QA reviews based on approved plans, checklists and schedules.
• Review complaints, investigations, correspondence and evidence for accuracy and timeliness.
• Ensure compliance with customer fairness, confidentiality and accessibility standards.
• Prepare QA scorecards, logs and trend summaries; track corrective actions to closure.
• Support audits, regulatory inspections, and governance reporting with evidence trackers.

Skills

Regulatory knowledge

Attention to detail

Communication skills

Education

Bachelor's degree in Business Administration, Finance, Banking, Risk Management, Compliance, Quality Management, Customer Experience or related discipline

Tools

Microsoft Excel

PowerPoint

Word

CRM systems

Risk systems

Job description

Commercial Bank of Dubai in Dubai is seeking a QA and regulatory oversight specialist to support independent oversight across Customer Engagement, ensuring CPR compliance and quality assurance across complaints and customer experience.

You will conduct structured reviews, maintain regulatory evidence, monitor actions and validate accuracy of customer protection activities, collaborating with Risk, Compliance and Operations.