Corporate Client Services Officer

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Long-term career progression opportunities

Exposure to high-value corporate clients

Collaboration with experienced banking professionals

Job summary

First Abu Dhabi Bank is seeking a Corporate Client Services Officer in Abu Dhabi, United Arab Emirates. This full-time position focuses on managing walk-in corporate clients and handling cash management operations while ensuring high-quality service delivery.

The ideal candidate will have experience in corporate banking operations and excellent customer service skills. This role offers exposure to transaction banking and career progression within a leading financial institution in the UAE.

Qualifications

• Strong experience in corporate banking operations, branch services, or client servicing functions.
• Hands-on experience handling walk-in customers and client service counter operations.
• Good knowledge of remittances, cheque clearing, cash management, and corporate account servicing.

Responsibilities

• Handle walk-in corporate customers and provide professional front-line customer service support.
• Perform customer identification checks in line with compliance requirements.
• Manage transaction processing, documentation handling, remittances, cheque clearing, and operational support.

Skills

Customer Service

Corporate Banking operations

Cash management

Client servicing

Remittances and transfers

Cheque clearing

Account maintenance

Banking compliance

MIS reporting

Operational support

Education

Bachelor's degree in Finance, Banking, Business Administration, or related discipline

Job description

Corporate Client Services Officer – Job located in Abu Dhabi, United Arab Emirates. Industry: Banking. Function: Customer Service. Experience: Relevant corporate banking operations experience. Full‑time position.

Overview: The Corporate Client Services Officer in Abu Dhabi, United Arab Emirates is a strong hiring opportunity within the Banking industry for professionals specializing in Customer Service and corporate banking operations. This role supports First Abu Dhabi Bank by managing walk‑in corporate clients, handling cash management operations, supporting relationship teams, and ensuring high‑quality service delivery across client servicing and transaction processing.

Role context: This position serves as the first point of contact for walk‑in corporate clients and supports day‑to‑day client servicing operations across multiple banking products. The selected professional will manage transaction processing, documentation handling, remittances, cheque clearing, and operational support while maintaining compliance with internal controls and service standards.

Key Responsibilities

• Handle walk‑in corporate customers and provide professional front‑line customer service support
• Act as the first point of contact for clients by receiving instructions, documents, and responding to service queries
• Perform customer identification checks in line with standard operating procedures and compliance requirements
• Support relationship management teams by delivering operational services to assigned corporate clients
• Manage day‑to‑day activities across products related to corporate client services
• Handle cash management operations including inward and outward remittances, cheque clearing, and account‑to‑account transfers
• Process post‑dated and current dated cheques while maintaining high accuracy and compliance standards
• Maintain understanding of cash management products, procedures, and operational workflows
• Receive customer requests and documents and provide proper acknowledgements upon receipt and delivery
• Verify the authority of customer representatives before accepting or delivering official documents
• Ensure timely resolution of internal and external customer queries and service requests
• Provide back‑end operational support for account opening documentation and account maintenance activities
• Support Corporate Credit Card operations, cheque book requests, balance confirmation letters, and return cheque handling
• Handle payments‑related queries including inward and outward transactions, charges issues, and eChannel service matters
• Manage client correspondence, exception handling, and operational follow‑up activities
• Review and maintain compliance with departmental SOPs, audit standards, and RMU requirements
• Ensure confidentiality of customer data in line with data leakage prevention policies
• Participate actively in system upgrades, process enhancements, and bank‑wide operational initiatives
• Prepare appropriate MIS reports and service performance statistics for management review

Ideal Profile

• Bachelor's degree in Finance, Banking, Business Administration, or related discipline
• Strong experience in corporate banking operations, branch services, or client servicing functions
• Hands‑on experience handling walk‑in customers and client service counter operations
• Good knowledge of remittances, cheque clearing, cash management, and corporate account servicing
• Strong understanding of account opening documentation and account maintenance processes
• Familiarity with banking compliance, internal controls, and operational risk management
• Strong attention to detail with high accuracy in transaction processing
• Good communication and interpersonal skills with strong customer service orientation
• Ability to manage multiple tasks efficiently in a fast‑paced banking environment

Skills Set

• Customer Service
• Corporate Banking operations
• Cash management
• Client servicing
• Remittances and transfers
• Cheque clearing
• Account maintenance
• Banking compliance
• MIS reporting
• Operational support

Why Join Us

• Join one of the UAE's leading financial institutions with a strong corporate banking platform
• Work directly with high‑value corporate clients and critical operational processes
• Gain strong exposure to transaction banking, client servicing, and branch operations
• Competitive salary package with strong long‑term career progression opportunities
• Collaborate with experienced banking professionals across operations and relationship management teams
• Build a stable and rewarding banking career with a bank known for service excellence, trust, and innovation