Coordinator Vendor

Delivery Hero SE; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading global delivery service based in Dubai is seeking a Coordinator Vendor to manage operations in Non Food Verticals. The role involves supporting partners, ensuring quality control, and meeting key performance indicators while providing excellent customer service. Candidates should have a Bachelor’s degree, at least 2 years of relevant experience, and excellent communication skills in English, with Arabic and Hindi/Urdu being advantageous.

Qualifications

• Minimum 2 years of experience in a similar role.
• Effective organizational skills.
• Ability to work as part of a fast-growing team.

Responsibilities

• Handle daily operations of Non Food Verticals (NFV).
• Ensure non-food partners are satisfied and well supported.
• Manage inventory and assortment to minimize out-of-stock issues.
• Provide administrative assistance to vendors and address issues.
• Ensure timely implementation of promotions.

Skills

Analytical skills

Verbal and written communication

Organizational skills

Team player

Intermediate Excel skills

Fluency in English

Knowledge of Arabic

Knowledge of Hindi/Urdu

Education

Bachelor’s degree

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The Coordinator Vendor will be responsible for handling daily operations of the Non Food Verticals (NFV) and guiding NFV partners to be successful on Talabat. Being part of the Vendor Coordination Team, you will be handling all quality control checks required for non-food partners. Our agenda is to ensure that our non-food partners are left feeling happy and well supported. You are expected to be result driven, take on and deliver the KPIs set in place; all while maintaining excellent customer service to our partners.

What's On Our Plate

• Generate, read and analyze data in order to achieve Operational KPIs.
• Keep a customer & vendor focused approach while making operational decisions to maintain a holistic view.
• Manage inventory and assortment parity to minimize out-of-stock in order to ensure customer satisfaction.
• Administrative assistance to vendors; address vendor issues
• Ensuring Promotions are implemented on a timely basis to avoid compromising potential revenue.
• Help vendors familiarize with internal tools and technology for optimized order processing
• Ensuring quality of the vendor's assortment is maintained at 100% accuracy and attention to detail is practiced.
• Improve vendor delay by working closely with partners to identify and solve for key issues.

Qualifications

• Bachelor’s degree
• Minimum 2 years of experience in a similar role.
• Good analytical skills.
• Excellent verbal and written communication skills
• Committed to own performance and development.
• Effective organizational skills.
• Intermediate skills in excel.
• Ability to work as part of a fast-growing team and be a team player
• Fluency in English is a must; Arabic and Hindi/Urdu would be advantageous.