Coordinator Rider Onboarding

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading delivery service provider based in Dubai is seeking a dynamic operator to manage the onboarding of 3PL-sourced riders. In this full-time role, you will oversee the entire onboarding process, build strong relationships with partners, and utilize data tools to enhance performance. The ideal candidate is strategic and detail-oriented, possessing excellent stakeholder management skills. Passion for compliance and process improvement in a high-growth environment is vital. This position does not offer remote work.

Qualifications

• Ability to manage onboarding lifecycle for 3PL riders
• Proficiency in data storytelling and dashboard creation
• Strong stakeholder management skills
• Passion for compliance in a high-growth environment

Responsibilities

• Manage the onboarding lifecycle for 3PL riders.
• Serve as the primary contact for 3PL partners and build relationships.
• Leverage data tools to track KPIs and derive insights.
• Work with internal teams to streamline onboarding processes.
• Innovate onboarding flows for efficiency and compliance.
• Ensure operations meet legal compliance and quality benchmarks.
• Guide 3PL partners to enhance collaboration.

Skills

Operations management

Data analysis

Stakeholder management

Process improvement

Tools

G-Suite

Tableau

Looker

Job description

Role Summary

Were looking for a dynamic operator to own the end-to-end journey of 3PL-sourced riders from onboarding to compliance while driving scalable partnerships and ensuring every rider hits the ground ready to deliver. This role sits at the intersection of operations data compliance and partner management offering a unique opportunity to shape the backbone of our logistics ecosystem.

Whats On Your Plate

• Own Onboarding Operations: Manage the full onboarding lifecycle for 3PL riders document verification training coordination and go-live scheduling ensuring a seamless and rider-first experience.
• Be the Partner Anchor: Serve as the primary point of contact for 3PL partners. Build strong trust-based relationships gather feedback review performance and negotiate SLAs to raise the bar on compliance and delivery standards.
• Turn Data into Action: Leverage G-Suite Tableau and Looker to build dashboards track KPIs and deliver actionable insights. Identify gaps spot trends and drive improvements in onboarding speed compliance % and rider productivity.
• Orchestrate Cross-Functional Impact: Work closely with Training Document Verification Compliance and other internal teams to streamline processes and elevate the onboarding playbook.
• Continuously Innovate: Audit and re-design onboarding flows. Deploy new tools and strategies that bring efficiency scalability and industry best practices to the forefront.
• Raise the Standards: Ensure legal compliance and quality benchmarks are always met. Anticipate potential risks early and implement proactive measures to safeguard operations.
• Enable 3PL Success: Act as a guide and trusted advisor for partners. Provide clarity resolve issues and enable smooth collaboration that delivers mutual wins.

What Did We Order

• A blend of ops hustle and strategic thinking: you can zoom into details without losing sight of the bigger picture.
• Comfort with data and dashboards you dont just report numbers you tell the story behind them.
• Stakeholder management skills that make you the person people trust and turn to.
• A passion for building scalable processes and raising the compliance bar in a high-growth environment.

Qualifications

• A blend of ops hustle and strategic thinking: you can zoom into details without losing sight of the bigger picture.
• Comfort with data and dashboards you dont just report numbers you tell the story behind them.
• Stakeholder management skills that make you the person people trust and turn to.
• A passion for building scalable processes and raising the compliance bar in a high-growth environment.

Remote Work

No

Employment Type

Full-time