Conference and Catering Sales Executive

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 100,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Catering Sales Manager. This role involves managing local corporate and social catering efforts, responding to opportunities, and driving revenue through exceptional customer service. Candidates should possess a strong background in sales, excellent negotiation skills, and a focus on client satisfaction. The company offers a dynamic work environment in the hospitality sector.

Qualifications

• High school diploma or GED; 2 years experience in sales or related professional.
• 2-year degree preferred; no work experience required.

Responsibilities

• Manage sales efforts including local corporate and social catering.
• Respond to incoming catering opportunities.
• Develop menus that drive sales.

Skills

Catering sales experience

Negotiating skills

Customer service excellence

Education

High school diploma or GED

2-year degree in Business Administration, Marketing, or related field

Job description

JOB SUMMARY

Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up‑selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional.
• 2‑year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

Preferred

• Catering sales experience.

CORE WORK ACTIVITIES

• Manages sales efforts for the property including local corporate and social catering.
• Responds to incoming catering opportunities for the property.
• Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive as applicable.
• Understands the overall market – competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Works with the management team to create and implement a catering sales plan addressing revenue customers and market.
• Designs develops and sells creative catered events.
• Maximizes revenue by up‑selling packages and creative food and beverage.
• Manages catering sales revenue and operation budgets and provides forecasting reports.
• Develops menus that drive sales.
• Assists with selling implementation and follow‑through of catering promotions.
• Executes and supports Marriott’s Customer Service Standards and brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal writing contract customer correspondence).
• Participates in and practices daily service basics of the brands.
• Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
• Contracts and closes local catering and social business and confirms that business is turned over in a timely fashion for quality service delivery.
• Achieves catering revenue goals by actively up‑selling each business opportunity to maximize revenue.
• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
• Performs other duties as assigned to meet business needs.

Building Successful Relationships

• Works collaboratively with off‑property sales channels (e.g., Sales Office Market Sales) to establish coordinated sales efforts that are complementary and not duplicative.
• Interacts effectively with sales, kitchen vendors, competitors, local community catering associations and other hotel departments in order to monitor guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business issues and concerns to offer better business solutions both prior to and during the program/event.
• Develops a close working relationship with operations to execute strategies at the property level.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or any other basis protected by applicable law.