Concierge Supervisor - The Abu Dhabi EDITION

EDITION; Abu Dhabi; On-site; AED 207,000 - 280,000; Full time

Benefits offered by this job

Bonus program

Job summary

EDITION Hotels in Abu Dhabi, United Arab Emirates, is seeking a Guest Services Associate responsible for responding to guest requests, coordinating with departments, and delivering exceptional service in a luxury hotel environment.

The role supports management in hiring, training, scheduling, and coaching staff, while maintaining logs, monitoring inventory, and safeguarding assets. Prior supervisory experience is preferred and equal opportunity employment is offered.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Respond to guest requests for special arrangements or services and coordinate with providers.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff.
• Review shift logs and document pertinent information; ensure outstanding requests are resolved.
• Monitor inventory and order general office supplies; notify Security of any incidents.

Skills

Customer service

Communication

Teamwork

Safety awareness

Education

High school diploma or GED

Job description

Job Description:

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Salary: £50,000 p/annum + bonus

Job Number 26122435

Job Category Rooms & Guest Services Operations

Location Al Bateen Marina, Abu dhabi, United Arab EmiratesVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management