Concierge Associate — Guest Experience, Local Insights

Work standard; Ajman; On-site; AED 67,000 - 80,000; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship

Competitive salary

Job summary

Work standard in Ajman is seeking a friendly Concierge Assistant who delivers outstanding guest service and local area guidance. You will greet guests, assist with check-in and check-out, and coordinate with teams to ensure a smooth stay.

The role requires fluent English, strong communication skills, and the ability to handle inquiries and arrange transportation as needed. Accommodation is provided, and visa sponsorship is available for eligible candidates.

Qualifications

• Experience in a customer service role, preferably in hospitality.
• Fluent in English.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of the local area is preferred.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out.
• Provide recommendations for local attractions, restaurants, and activities.
• Arrange transportation for guests as needed.
• Handle guest inquiries and complaints professionally.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Maintain the lobby area and ensure it is clean and presentable at all times.
• Assist with luggage handling when needed.
• Keep track of guest requests and follow up on outstanding items.
• Maintain knowledge of hotel services, facilities, and hours of operation.

Skills

Customer Service

Communication Skills

Fluent English

Problem Solving

Local Area Knowledge

Job description

Work standard in Ajman is seeking a friendly Concierge Assistant who delivers outstanding guest service and local area guidance. You will greet guests, assist with check-in and check-out, and coordinate with teams to ensure a smooth stay.

The role requires fluent English, strong communication skills, and the ability to handle inquiries and arrange transportation as needed. Accommodation is provided, and visa sponsorship is available for eligible candidates.