Concierge Agent - W Residences

W Hotels; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

W Hotels in Dubai’s West Crescent is seeking a Lobby/Guest Services Associate to respond to Residence owners’ and their guests’ requests for information, special arrangements, or services, such as transportation and reservations, by arranging providers or following up to ensure satisfaction.

You will gather and share local area tips, coordinate elevator access for move-ins/outs, support bell and valet services, and perform Lobby Ambassador duties while maintaining professional communication and

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.
• Ability to understand and assist with owners’ reservation services.

Responsibilities

• Respond to Residence owners’ and their guests’ requests for information, special arrangements, or services by making arrangements or identifying providers.
• Gather, summarize, and provide information about the property and surrounding area amenities.
• Announce visitors to Residence owners and implement access control in the key track system.
• Answer, record, and process calls, messages, and concerns; coordinate with engineers, bellstaff, and housekeeping as needed.
• Assist with scheduling elevator for move-in/out and with Bell/valet services for owners’ vehicles.
• Perform Lobby Ambassador tasks and maintain logbooks; follow safety policies and standards.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26116496

Job Category Rooms & Guest Services Operations

Location West Crescent, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We’re constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.