Concierge Agent - W Residences

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a dedicated individual to respond to guest requests and manage services efficiently. Candidates should have a high school diploma or equivalent and demonstrate effective communication skills. The role includes monitoring guest satisfaction, ensuring safety, and maintaining a professional appearance. This position offers an opportunity to work in a dynamic team focused on outstanding guest service.

Qualifications

• Ability to respond to guest requests and ensure satisfaction.
• Clear communication and professional language skills.
• Strong sense of teamwork and ability to support common goals.

Responsibilities

• Manage guest requests for services and arrangements.
• Monitor the club lounge and ensure guest safety.
• Report incidents and maintain compliance with safety standards.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g. transportation reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize and provide information to guests about the property and the surrounding area amenities including special events and activities. Answer record and process all guest calls, messages, requests, questions or concerns. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service safety and well‑being of guests.

Report accidents, injuries and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

Unclear Seniority