Concierge agent

Waldorf Astoria Kuwait; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton in Dubai is seeking a Concierge Agent to elevate guest experiences with attentive service, bold hospitality, and proactive problem-solving. You’ll respond to inquiries, arrange dining and transportation, and ensure smooth arrivals.

This role emphasizes personalized service for all guests, including VIPs, and you’ll promote hotel services while maintaining privacy and discretion in a fast-paced luxury setting.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and always doing the right thing.
• Leadership and teamwork to drive outcomes.
• Ownership and accountability.
• A focus on the Now, bringing urgency and discipline.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns.
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes.
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests.
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs.

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge Agent, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Heres what youll do during a typical day:

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.