Concierge Agent

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel chain in Dubai is seeking a Concierge Agent to enhance Guest experiences by providing exemplary service. The ideal candidate must demonstrate outstanding Guest service skills and a professional presentation while effectively handling a variety of tasks in a bustling environment. Responsibilities include greeting guests, managing their inquiries, and ensuring prompt service. The role requires proficiency in English and a flexible attitude toward working hours, with support for visa and accommodation needs.

Benefits

Visa assistance

Accommodation provided

Opportunities for growth

Qualifications

• Must possess outstanding Guest services skills and professional presentation.
• Proficient in English; additional languages are an asset.
• Ability to handle tasks in a fast-paced environment.

Responsibilities

• Welcome and assist Guests according to Brand Standards.
• Provide memorable Guest experiences as an ambassador.
• Ensure efficient handling of luggage, messages, and parcels.

Skills

Outstanding Guest services skills

Professional presentation

Verbal and written communication skills

Guest-oriented personality

Problem-solving skills

Computer literacy

Flexibility with working hours

Job description

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

The knowledge of a great Concierge Agent is the expectation of our Guests when staying at Fairmont Dubai. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay. Responsibilities and essential job functions include but are not limited to the following:

• Welcome and assist Guests’ according to Brand Standards.
• Be an ambassador of Fairmont Dubai by providing memorable Guest experiences.
• Ensure prompt, efficient and updated recording of mails, parcels, and messages.
• Remain observant, note preferences of the Guest, and respond accordingly inquiries & requests.
• Greet all Guests courteously, using the Guest’s name whenever possible and maintains a genuine smile and keep friendly and interested manners.
• Follows Occupational Health & Safety regulations.
• Ensure adherence to Fairmont’s Code of Ethics.
• Offer assistance to Guests and provide them with many different alternatives.
• Maintain well grooming and immaculate presentation in clean uniform, polished shoes and wear name tag at all times when on duty.
• Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.
• Ensure that all luggage, messages, parcels are handled, delivered, retrieved or stored efficiently.
• Maintain absolute integrity and trustworthiness in the team.
• Follow up and make sure all messages / requested items delivered within 15 minutes, all written information should be clear, legible and presented on hotel paper.

Qualifications

• Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills.
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in the English language (verbal & written), additional languages are an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Must have the ability to assess and make decisions based on strong, analytical, problem‑solving skills.
• Must be computer literate in Microsoft Windows and MS Office suite.

Physical Aspects of Position

• Frequent standing and walking throughout shift.

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS