Concierge

Wynnalmarjanisland; United Arab Emirates; On-site; AED 39,060 - 72,540; Full time

Benefits offered by this job

Dirhams salary (AED)

Healthcare package

Life insurance

Incentives

Job summary

Wynn Resorts in the UAE seeks an experienced hospitality call center agent to handle guest inquiries, reservations, and service requests, delivering professional, brand-aligned support.

You will coordinate with hotel departments, update records, and escalate issues per Forbes Travel Guide standards; strong English and multitasking required for weekend/evening shifts.

We offer an attractive Dirhams salary, healthcare, life insurance, incentives, and leave policy.

Qualifications

• Previous experience in a call center or customer service role preferred.
• Fluency in English; additional languages are a plus.
• Shift-based schedule including weekends, holidays, and evenings.
• Primarily desk-based with extended periods of phone use.
• Prior experience and training with Forbes Travel Guide standards required.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist guests with room reservations, service requests, and general inquiries.
• Coordinate with internal departments to fulfill guest needs.
• Provide accurate information about hotel services, amenities, and local attractions.
• Handle guest complaints or concerns with empathy and elevate when necessary.
• Maintain detailed records of calls, requests, and follow-ups.
• Process wake-up calls, room service orders, and special arrangements.
• Ensure confidentiality and security of guest information.
• Stay updated on property policies, promotions, and procedures.

Skills

Verbal communication

Listening skills

Multitasking

Phone etiquette

Customer focus

Tools

MS Office

Property management systems

Job description

Responsibilities

• Answer incoming calls promptly and professionally, following brand standards.
• Assist guests with room reservations, service requests, and general inquiries.
• Coordinate with internal departments to fulfill guest needs efficiently.
• Provide accurate information about hotel services, amenities, and local attractions.
• Handle guest complaints or concerns with empathy and elevate when necessary.
• Maintain detailed records of calls, requests, and follow-ups.
• Process wake‑up calls, room service orders, and special arrangements.
• Ensure confidentiality and security of guest information.
• Stay updated on property policies, promotions, and procedures.

Qualifications

• Previous experience in a call center or customer service role preferred.
• Strong verbal communication and listening skills.
• Ability to multitask and work in a fast‑paced environment.
• Proficiency in Microsoft Office and property management systems.
• Fluency in English; additional languages are a plus.
• Professional phone etiquette and customer‑focused attitude.
• Shift‑based schedule including weekends, holidays, and evenings.
• Primarily desk‑based with extended periods of phone use.
• Prior experience and training with Forbes Travel Guide standards required.

Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we provide an excellent leave policy, a healthcare package, life insurance, incentive programs, and other employee benefits. The package makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.