Complex Service Express Agent (Russian Speaker)

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Dubai seeks a dedicated Guest Services Coordinator to manage guest communications and requests. The ideal candidate will possess exceptional communication skills and a strong customer service orientation. Responsibilities include answering guest calls, addressing inquiries, and ensuring customer satisfaction through effective problem-solving. With a high school diploma required and no prior experience necessary, this position offers an opportunity to start a rewarding career in the hospitality industry.

Qualifications

• Must be able to operate a telephone switchboard and address guest requests.
• Knowledge of proper telephone etiquette and guest relations is essential.
• Experience handling guest calls and managing inquiries effectively.

Responsibilities

• Answer and log all guest calls and requests.
• Monitor communication equipment to ensure functionality.
• Follow up with guests to ensure satisfaction with services.

Skills

Communication skills

Problem-solving

Customer service

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Description

Answer record log and process all guest calls requests questions or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls screening calls do not disturb call forwarding conference calls TDD relay calls and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message. Receive record and relay messages accurately completely and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to providers customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call request or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Unclear Seniority