Community Management Intern

Ubisoft; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is looking for a Community Management Intern to join their dynamic team in Abu Dhabi. This role offers an exciting opportunity to engage with a vibrant gaming community, monitor social media channels, and contribute to customer support efforts. As an intern, you will play a key role in understanding live operations of games while honing your skills in community management. If you are passionate about gaming and eager to learn, this position is perfect for you to kickstart your career in the gaming industry!

Qualifications

• Strong customer service and communication skills are essential.
• Avid gamer with knowledge of social networking sites preferred.

Responsibilities

• Engage with the community across various platforms and moderate discussions.
• Assist in planning and executing community engagement events.

Skills

Outstanding customer service skills

Excellent verbal and written communication skills

Knowledge of the video game industry

Fluency in English

Interest in industry and market trends

Experience with social games

Education

Bachelor’s degree or relevant training

Tools

Discord

Social Media platforms

Job description

Job Description

Ubisoft Abu Dhabi is seeking a Community Management Intern who would assist in creating content, monitors and moderates our forums and various Social Media channels as well as helping towards general community management and customer support tasks for our games. The Community Management Intern would learn the Live Operations of a game and contribute to the team where required.

What you’ll do:

• Engage with the community in our games, forums, Discord and on Social Media
• Monitor and moderate our games, forums, Discord- and Social Media channels
• Answer players queries in a clear and concise manner
• Ensure customer feedback is communicated and answered to via proper channels
• Help to collate and analyse customer feedback on various channels
• Assist in planning and executing engagement events for the community
• Assist in creating content for our Social Media channels
• Assist in creating and sending community reports
• Assist in planning, script writing, hosting, and executing Twitch Livestreams
• Follow up on store reviews and reply to them
• Know the games inside out to ensure all players queries are addressed appropriately

Qualifications

What you bring:

• Avid social / mobile games player
• Keen interest in industry and market trends
• Good knowledge of the video game industry
• Good knowledge & practice of social networking sites
• Outstanding customer service skills
• Should be native or fluent in English (especially written)
• Excellent verbal and written communication skills
• A passion for creating or playing games and experience with social games are preferable.
• Previous experience in Community Management or Customer Support is a plus
• PC player is a plus

Qualifications:

• A Bachelor’s degree or any other relevant training or equivalent
• Located in the Emirate of Abu Dhabi

Additional Information

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.