Community Engagement & Safety Lead — Food Market

AD Ports Group; Abu Dhabi; On-site; AED 150,000 - 190,000; Full time

Job summary

AD Ports Group, through Abu Dhabi Food Hub (ADFH), seeks a Senior Specialist Community Engagement to safeguard operational integrity and enforce safety, cleanliness, and compliance daily. You will lead client-facing efforts with tenants and clients, embed a safety-first culture, and oversee outsourced functions to maintain premium market standards.

In this role, you will monitor SLAs, manage HSE initiatives, and drive cost discipline while protecting revenue and occupancy.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• English (Mandatory)
• Arabic (Good to have)
• Years of Experience: 3
• 3 years of experience in Community engagement or market operations in food trading, logistics, or similar environments

Responsibilities

• Act as the primary client-facing representative to tenants and market clients.
• Communicate and embed safety-first culture, operational standards, and compliance requirements.
• Address tenant concerns, feedback, and service requests promptly to ensure satisfaction and retention.
• Daily monitor outsourced operational functions including cleaning, maintenance, and security among others.
• Monitor daily market situation to ensure adherence to cleanliness, safety, and compliance standards.
• Enforce service level agreements (SLAs) and apply performance deductions as necessary.
• Conduct regular inspections along HSE Lead and audits to prevent incidents and trading interruptions.
• Collaborate with contractors and internal teams to resolve HSE issues promptly.
• Promote continuous improvement in HSE practices and compliance.
• Operate under strict cost discipline, monitoring controllable operating costs and service levels with contractors.
• Support the enforcement of service-charge recovery ratios through diligent SLA management.
• Identify opportunities for cost optimization without compromising market standards.
• Safeguard ADFH’s premium positioning by ensuring a differentiated, safe, and clean market experience.
• Benchmark against competitors to maintain ADFH’s reputation as the safest and most compliant trading hub.
• Support initiatives that encourage tenant retention and service charge renewal

Skills

Client engagement

Market operations

Education

Bachelor's degree

Job description

AD Ports Group, through Abu Dhabi Food Hub (ADFH), seeks a Senior Specialist Community Engagement to safeguard operational integrity and enforce safety, cleanliness, and compliance daily. You will lead client-facing efforts with tenants and clients, embed a safety-first culture, and oversee outsourced functions to maintain premium market standards.

In this role, you will monitor SLAs, manage HSE initiatives, and drive cost discipline while protecting revenue and occupancy.