Commercial Manager / Freight forwarding / Logistics

Black & Grey HR; Umm Al Quwain; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency is looking for a Commercial Manager for a logistics services company in the UAE. The role involves business development, client management, and market intelligence to drive growth within the Northern Emirates. Candidates should have a Bachelor’s degree and 5–8 years in commercial roles in logistics or freight forwarding, with strong negotiation and communication skills. Proficiency in MS Office and CRM tools is essential.

Qualifications

• 5–8 years of experience in commercial roles in logistics or freight forwarding.
• Strong understanding of UAE logistics market, especially in Northern Emirates.
• Experience in preparing business plans and market analysis.

Responsibilities

• Assist in setting strategic objectives for business development.
• Maintain relationships with existing customers for account management.
• Evaluate market trends for potential partnerships and alliances.
• Provide timely reports on client performance and market developments.
• Contribute to staff development initiatives within the team.

Skills

Business Development

Market Research

Negotiation Skills

Customer Relationship Management

Communication Skills

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Office

CRM tools

Job description

Black & Grey HR is recruiting for a globally recognized logistics services company. Our client is looking for a Commercial Manager who will be responsible for supporting the Commercial and Business Development teams in identifying, evaluating, and executing business opportunities within the logistics and freight forwarding sector. The role involves conducting market research and analysis, preparing business plans and forecasts, and supporting the implementation of strategies to drive revenue growth and strengthen the company’s presence in the UAE, particularly in the Northern Emirates region.

Responsibilities

• Business Development & Strategy:
  • Assist the Business Development Manager in setting strategic objectives, action plans, and performance targets.
  • Identify and evaluate profitable commercial opportunities and key business value drivers.
  • Conduct detailed market research and analysis to develop business plans with cost estimates and revenue projections.
  • Proactively identify and secure new business opportunities aligned with the company’s infrastructure and service portfolio.
  • Prepare commercial proposals, negotiate terms, and support contract finalization with clients and partners.
• Client & Account Management:
  • Maintain and strengthen relationships with existing customers through effective account management.
  • Identify opportunities to expand services and maximize customer satisfaction and retention.
  • Work closely with clients to gather accurate forecasts and budgetary inputs for commercial planning.
  • Liaise with service providers and internal departments to ensure smooth operations and delivery of agreed service levels.
• Market Intelligence & Partnerships:
  • Evaluate global and regional market trends to identify potential alliances, joint ventures, and MOUs.
  • Collect, interpret, and communicate market intelligence to provide competitive insights for the business.
  • Stay informed on current market conditions, freight rates, and trends, and update clients on factors affecting their operations.
• Collaboration & Reporting:
  • Coordinate with the client's other business units to identify and leverage joint commercial opportunities.
  • Provide timely reports and updates on client performance, market developments, and business progress to the Commercial Manager.
  • Support the Commercial Manager with official tasks and special assignments as required.
• People Development & Compliance:
  • Contribute to staff development initiatives and competency-building activities within the team.
  • Ensure strict adherence to the company’s Occupational Health, Safety, and Environment (HSE) policies and procedures.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 5–8 years of relevant experience in commercial or business development roles within logistics, shipping, freight forwarding or Trading.
• Strong understanding of the UAE logistics and freight forwarding market, especially in the Northern Emirates.
• Demonstrated experience in preparing business plans, market analysis, and client negotiations.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in MS Office and CRM tools.