Commercial Excellence Manager MEA

Alfa Laval Spiral; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global engineering firm in Dubai is seeking a Commercial Excellence Manager to lead customer experience initiatives and support strategic sales activities. The ideal candidate will possess 8-10 years of experience in commercial excellence with strong IT ecosystem knowledge and be able to translate complex data into actionable strategies. This role offers opportunities for personal growth and the impact on future success within a sustainable multinational framework.

Benefits

Open and friendly work environment

Opportunity to build a global network

Impactful work influencing sustainability and growth

Qualifications

• Proactive personality with strong communication skills.
• 8-10 years of relevant experience in commercial excellence.
• Advanced knowledge in marketing and sales related to customer journey.

Responsibilities

• Lead customer experience efforts as part of the Cluster strategy.
• Plan and execute commercial support activities.
• Translate customer and commercial data into actionable insights.

Skills

Knowledge of IT ecosystem (CRM ERPs)

Ability to translate data into actionable insights

Excellent communication skills

Stakeholder management

Advanced general business knowledge

Job description

About the Company

In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification clean energy food production waste processing pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality in an environment that welcomes drive courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation and fluid handling. We are dedicated to optimizing the performance of our customers processes. our worldclass technologies our systems equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website

The Position / About the Job

Owns the Alfa Lavals awarenesstoleadtoorder process. Local point of contact in the global community for CRMrelated topics and local ambassador of Alfa Lavals data quality efforts. Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation. Champions and supports Alfa Lavals ways to market and segmentation efforts. Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy.

Key Tasks and Responsibilities

Generally and as Cluster Excellence Area (EA) Manager

• Local strategy and roadmap for responsible topics.
• Represent local needs in global communities.
• Ensuring that all divisions are prioritized and in focus according to strategy.
• Collaborating with other marketing team members to secure local agenda and strategy.
• Engage divisions management teams on related topics.
• Challenging mindset and transformational lead in commercial excellence area.
• Responsible for securing the related results in each division in the Cluster.

Specifically as Commercial Excellence Manager and at a cluster level

• Plan and execute commercial support activities based on marketing plan priorities.
• Responsible for engaging local organization on the key CRM processes (lead opportunity contact and account mgmt.).
• Collects and prioritizes local CRM needs to support the LeadtoCash IT development.
• Collects and prioritizes local needs in terms of data visualization.
• Ensure the continuous progress on our data quality journey according to local and global requirements.
• Translates customer and commercial data into insights to support decision making and support the sales company Transformation.
• Local champion for the Customer Experience process ensuring the customer feedback process runs smoothly and the data generated is translated into local strategic initiatives to improve customer experience.
• Champion supporting our segmentation efforts and ensuring local progress.
• Leader for all Commercial Excellence related priorities and activities: design activation and follow through.
• Contributor to Commercial Excellence cluster and/or global initiatives.

Knowledge and Skills

• Good knowledge of IT ecosystem (CRM ERPs etc.).
• Ability to translate data into actionable insights to support strategic decisions.
• Proactive personality and excellent communication skills.
• Advanced in stakeholder management.
• Advanced general business knowledge:
  • Marketing and sales connected to the customer journey.
  • Funnel management.
  • Customer experience management.
  • Account and contacts management.
  • Customer segmentation.
• Experience: 8-10 years.

Core Competences and Expected Behaviors

Acumen

• Able to quickly understand the core of a problem and focus on the most important aspects.
• Able to draw valid conclusions from large amounts of complex information.
• Develops impactful strategies in accordance with the business vision.

Judgment & Decision Making

• Makes things happen.
• Quickly and aptly assesses the potential consequences of different actions related to any situation or task.
• Acts with confidence and clarity.

Networking & Influencing

• Quickly builds fruitful networks inside and outside the organization.
• Creates significant and meaningful impact in the wider organization and externally by aptly applying relational skills.
• Is a strong team player and facilitates collaboration between others.

Leading Others & Self

• Empowers others by providing the clarity resources and support they need to succeed and be accountable.
• Challenges self and others to reach higher levels of performance in ways that triggers personal growth.
• Dares to address low performance and to hold self and others accountable for their actions.

Who You Are

Youre innovative and solutions oriented. Youre driven and practical able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better day after day. Just as important are the people team and communication skills essential to delivering projects in an agile way that meet quality time and targets. If youre also adaptable and flexible eager to learn even more and have a curiosity that drives innovation this is where youll find a world of careerbuilding opportunity.

Why Should You Apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Lavals future success you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

Required Experience

Manager

We always look for both experience and potential so if you think you have what it takes to join us and are curious to find out more apply.