Commercial Director

Hilton Worldwide, Inc.; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Commercial Director to develop and execute strategies that maximize revenue and market share. This role requires a minimum of 3+ years in hospitality commercial services, proven revenue management skills, and the ability to lead and develop a commercial team. Strong knowledge of the Dubai market is essential. Join a company committed to exceptional guest experiences.

Qualifications

• Minimum of 3+ years of hospitality industry experience in commercial services.
• Experience presenting sales plans to senior executives.
• Proven ability in evaluating business opportunities for the cluster.
• Entrepreneurial mindset for catering business development.

Responsibilities

• Develop and execute a commercial strategy for revenue maximization.
• Work with leadership to ensure profit targets are met.
• Establish pricing and rate quote strategies.
• Develop relationships with stakeholders and hotel teams.
• Lead and develop the commercial team.

Skills

Revenue management

Sales operations

Strategic decision-making

Market analysis

Collaboration in a matrixed environment

Team leadership and development

Job description

Job Description - Commercial Director (HOT0C4U5)

Commercial Director (O&M EMEA) responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.

Work Locations

Canopy by Hilton Al Seef – Dubai Al Seef Street Dubai

Responsibilities

• Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
• Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
• Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
• Support various On Property, RDOS’s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
• Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
• Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hiltonmatrix support teams to ensure commercial benefits of the hotel.
• Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.
• Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
• Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
• Participate in the leadership activity of the Hotel and Region.
• A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards.

Qualifications

• Minimum of 3+ year’s hospitality industry experience in commercial services role with specialized knowledge in revenue management and sales operations.
• Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.
• 3+ experience working in a collaborative/matrixed environment.
• 3+ years working with departmental financial data to make strategic/tactical decisions.
• 3+ years of experience evaluating and identifying business opportunities for the cluster.
• At least 3 years of experience managing a sales or commercial team.
• Entrepreneurial mindset that continuously explores new ideas and activations to drive venue and catering business in collaboration with F&B Manager, Director of Operations and General Manager.
• 3+ years of experience in Dubai market with primary focus in corporate, MICE and leisure segments.

Additional Qualifications

• 3+ years working in a multi-complex hotel/travel industry environment.
• Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance.
• Local language, strong attribute to have.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!