Commerce Cloud Solution Engineer

Salesforce; Dubai; On-site; AED 146,896 - 257,069; Full time

Job summary

Salesforce is seeking a Commerce Cloud Specialist Solution Engineer to own pre-sales engagements in the Middle East. You will partner with Account Executives and SEs to drive Commerce-led opportunities across B2B and B2C, tailoring demos and sessions to regional needs in UAE, KSA, and the Gulf.

This is a highly visible, customer-facing role demanding strong business-value conversations. You will lead discovery, design, and POC efforts, while supporting multi-cloud proposals and ROI storytelling.

Qualifications

• Bachelor's degree required in CS or related field.
• 5+ years of pre-sales or solution engineering experience in e-commerce.
• Strong knowledge of Salesforce Commerce Cloud (B2C/B2B) or equivalent platforms.

Responsibilities

• Own all Commerce Cloud pre-sales engagements in the Middle East, as the authoritative product expert.
• Deliver business-value driven demos and technical sessions tailored to customer pain points.
• Lead discovery, solution design, and POC engagements for Commerce opportunities.
• Collaborate with Account SEs and Account Executives to craft winning deal strategies.
• Support large proposals with sizing, architecture guidance, and ROI storytelling.
• Engage in regional events and enablement activities.
• Build internal knowledge to support the broader SE team.
• Advise customers across retail, healthcare, and other Gulf-region industries.

Skills

Salesforce Commerce Cloud

Pre-sales experience

Executive-level conversations

Arabic & English communication

Multi-cloud deals

Education

Bachelor's Degree in Computer Science or related field

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About The Role

As a Commerce Cloud Specialist Solution Engineer, you will be the sole dedicated Commerce SE for the Middle East, embedded within a high-performing team of cloud specialists covering MC, Revenue Cloud, Field Service, and Slack. You'll partner closely with Account Executives and Account SEs to drive Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region. This is a highly visible, customer-facing pre-sales role where your ability to connect Commerce capabilities to business outcomes across complex, multi-cloud deals will directly influence pipeline and revenue.

What You’ll Do

• Own all Commerce Cloud pre-sales engagements in the Middle East, acting as the authoritative product expert across B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management
• Deliver compelling, business-value-driven demos and technical sessions tailored to customer pain points and industry context
• Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi-cloud deals
• Collaborate with Account SEs and AEs to craft winning deal strategies, addressing competitive threats (especially SAP and existing CRM/Commerce landscapes)
• Support large, complex proposals with sizing, architecture guidance, and ROI storytelling
• Partner with the Agentforce narrative positioning Commerce Agents and AI-powered commerce capabilities as strategic differentiators
• Engage regional customer events, EBCs, and field marketing initiatives (Agentforce World Tour, Executive Briefings, etc.)
• Build internal knowledge and enablement assets to support the broader SE team on Commerce topics
• Act as a trusted advisor to customers ranging from retail and healthcare to agri-commodity groups and digital-native enterprises

Required

What We’re Looking For

• Bachelors Degree in Computer Science or related field.
• 5+ years of pre-sales or solution engineering experience, with strong focus on e-commerce or digital commerce platforms
• Deep knowledge of Salesforce Commerce Cloud (B2C and/or B2B), or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus)
• Ability to deliver executive-level business value conversations as well as hands-on technical demos
• Strong Arabic and English communication skills the ability to navigate both technical and C-suite conversations in the region is key
• Track record of supporting enterprise deals in a fast-paced, multi-stakeholder environment
• Experience in the Middle East or willingness to be based in Dubai

Preferred

• Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect)
• Hands-on familiarity with Headless/Composable Commerce architectures and front-end integration patterns
• Experience positioning Order Management Systems (OMS) in complex retail or distribution environments
• Knowledge of complementary clouds: Data Cloud, Marketing Cloud, Service Cloud comfort operating in multi-cloud deals is a big plus
• Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region

Why This Role

• You’ll be the only Commerce SE in the Middle East high ownership, high visibility, high impact
• Work alongside a tight-knit, world-class specialist SE team (MC, RC, FSL, Slack) in one of Salesforce's fastest-growing regions
• Competitive compensation with UAE tax advantages
• Target start: October 2026

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.