Collection Manager - UAE

FlapKap; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A fintech company in Dubai is looking for a Collection Manager to lead and optimize collections across lending products. This role requires overseeing various stages of collections, ensuring compliance with UAE regulations, and maintaining excellent customer relationships. Ideal candidates will have 7+ years of experience in collections or risk management, along with strong knowledge of UAE financial laws. Benefits include competitive salaries, hybrid work, and a focus on work-life balance.

Benefits

Competitive Salaries

Hybrid working environment

Paid time off

Healthcare coverage

Collaborative team environment

Work-Life balance

Culture of learning and innovation

Qualifications

• Over 7 years of experience in collections, credit operations, or risk management.
• Strong knowledge of UAE financial regulations and debt collection practices.
• Experience in a fintech startup or digital-first lending environment is advantageous.

Responsibilities

• Develop and implement effective collections strategies.
• Ensure compliance with UAE laws and Central Bank regulations.
• Maintain high service standards to preserve customer relationships.
• Prepare management reports with insights and performance dashboards.
• Enhance digital collection tools and automated systems.

Skills

Collections strategy development

Performance monitoring

Customer relationship management

Compliance knowledge

Risk management

Education

Bachelor's degree in Business, Finance, Accounting or related field

Job description

The Collection Manager is responsible for leading and optimizing the company’s collections function across all lending and credit products. This role oversees early-stage, mid-stage, and late-stage collections, ensuring regulatory compliance in the UAE, maintaining portfolio health, and improving recovery performance while delivering an excellent customer experience.

Responsibilities:

1. Collections Strategy & Operations:

• Develop and implement effective collections strategies for digital lending, RNPL, credit lines, or micro-financing products.
• Monitor daily, weekly, and monthly collection performance; identify gaps and drive continuous improvement.
• Manage early-stage (soft collections) and late-stage (hard collections) processes, including skip tracing and field collections where applicable.
• Manage and oversee relationships with external service providers, including collection agencies and legal firms, to ensure timely follow up and execution of legal actions on defaulting clients in alignment with company policy.
• Optimize contact strategies across channels (SMS, email, WhatsApp, in-app notifications, …).

2. Compliance & Risk Management

• Ensure all collection activities comply with UAE laws and Central Bank of the UAE (CBUAE) regulations.
• Develop and maintain policies, SOPs, and governance standards for collections.
• Identify high-risk accounts and recommend escalations, restructures, or settlements based on company guidelines.

3. Customer Experience & Relationship Management

• Maintain high service standards to preserve customer relationships while achieving recovery targets.
• Resolve escalated customer issues and disputes professionally.
• Collaborate with customer support, risk, and product teams to address systemic issues affecting repayments.

4. Reporting & Analytics

• Track portfolio performance (DPD buckets, roll rates, NPL ratios).
• Prepare management reports with insights, forecasts, and performance dashboards.
• Leverage data analytics tools to segment customer cohorts and improve collection efficiency.

5. Systems & Technology

• Work closely with product and engineering teams to enhance digital collection tools, automated reminders, and scorecards.
• Utilize CRM and collections systems for tracking workflows maintaining accurate customer records.
• Support the integration of AI-driven or data-based collection strategies.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Accounting, or related field.
• 7+ years of experience in collections, credit operations, or risk, ideally in fintech, banking, or digital lending.
• Strong knowledge of UAE financial regulations and debt collection practices.
• Experience in a fintech startup or digital-first lending environment is a huge plus.

Benefits

>Competitive Salaries
• Hybrid working environment
• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• A culture that promotes Work-Life balance and Wellbeing
• A culture of learning and innovation