COE Team Lead I

Uber Technologies Inc.; Dubai; Presencial; AED 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses

Equity

Benefits

Resumo da oferta

Uber Technologies Inc. in Dubai is seeking a Team Lead for the Autonomous Vehicle team to mentor a fast-paced group handling sensitive cases, ensuring operational KPIs and SLAs are met.

The role requires strong people leadership, problem-solving, and collaboration across global AV Operations and local stakeholders, with a focus on improving processes and policy effectiveness.

Qualificações

• Excellent knowledge of English and Arabic (C1) written and spoken.
• At least 1 year of people management experience.
• Experience in retail, hospitality or contact center environment preferred.
• Proven track record of cross-functional project management with clear documentation.
• Exceptional communication skills with ability to tailor messages to audience.
• Ability to troubleshoot problems and implement quick resolutions.

Responsabilidades

• Lead, coach and motivate a team to deliver KPIs and SLAs.
• Employ critical thinking and emotional intelligence to navigate cases and customer concerns.
• Coordinate with global AV Operations teams and local stakeholders as SME and local point of contact.
• Drive continuous improvement of AV processes and policies using insights from customers and team.

Conhecimentos

People management

Project management

Communication

Bilingual English/Arabic

Problem solving

Team collaboration

Descrição da oferta de emprego

As the Team Lead on the Autonomous Vehicle team you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users. The successful candidate will have a blend of people management skills problem solving and the ability to influence and collaborate with a wide range of cross functional stakeholders.

What you ll do

• Lead coach mentor and motivate a team navigating sensitive cases in a fast-paced environment to deliver on operational key performance indicators KPIs and Service Level Agreements SLA
• Employ critical thinking emotional intelligence and creative problem-solving skills to help employees navigate cases and customer concerns
• Coordinate closely with global Autonomous Vehicle Operations teams and local stakeholders to drive handling excellence and act as a local point of contact and subject matter expert
• Be accountable for the continuous improvement of AV processes and policies leveraging customer and team insights to drive positive and meaningful change

What you ll need

• Excellent knowledge of English and Arabic written and spoken at C1 minimum
• At least 1 year of people management experience
• Experience in a retail hospitality or customer service environment contact center experience preferred
• Proven track record of advanced project management skills you are able to scope document and execute complex cross-functional projects while maintaining communication and documentation
• Exceptional communication skills Your communication style is flexible to the situation From communicating updates to your team to discussing metrics with key stakeholders or presenting to management you communicate clearly and with a purpose
• Passion for helping others and creating operational processes
• Must work well in a team environment contributing to a synergistic work environment where people learn from one another and continuously improve processes
• Ability to troubleshoot problems and find speedy resolutions Skilled at handling multiple issues at once

Preferred Qualifications

• Proven ability to build trust and transparency across teams while managing conflicting priorities and stakeholder relationships
• Experience using data and audit results to drive measurable performance improvements and identify training opportunities
• High adaptability and a "go-get-it" attitude, with the ability to stay steady in a rapidly changing technical and operational landscape
• Strong systems thinking approach to simplify complex problems and improve overall operational efficiency

Ready to Ride

We re not the kind of place where you follow a playbook it s where you help write one If you re driven by impact energized by challenge and ready to shape how the world moves we d love to hear from you

You may be eligible for bonuses equity and other compensation as well as a range of benefits Explore our benefits

Offices remain key to collaboration and Uber s culture Unless approved for full remote work employees must spend at least 50 of their time in-office Some roles like those at greenlight hubs require full-time in-office presence

Uber is proud to be an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you have a disability or special need that requires accommodation please let us know by completing this form