Cocktail Waitress

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Abu Dhabi is seeking a Cocktail Waitress to join their Food & Beverage team. The ideal candidate will have previous experience in a similar role, excellent interpersonal skills, and be focused on delivering personalized guest service. Responsibilities include greeting guests, taking orders, and ensuring a seamless dining experience. The role offers opportunities for growth through unique learning programs and health benefits, contributing to a fulfilling work-life balance.

Benefits

Learning & Development programs

Complimentary nights through MOstay

Health and wellness benefits

Retirement plans based on service

Qualifications

• Previous experience in the same role in a luxury hotel required.
• Strong interpersonal skills focusing on personalized guest service.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Set up stations and tables according to Hakkasan standards.
• Greet guests warmly and professionally.
• Present menus and accurately take guest orders.
• Assist guests with allergy information.
• Apply upselling techniques to enhance guest satisfaction.
• Maintain and reset tables efficiently.
• Handle billing and payment procedures accurately.
• Be present and attentive during all service hours.
• Keep Manager informed of guest feedback.

Skills

Interpersonal and communication skills

Personalized guest service

Fluency in English

Upselling techniques

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Cocktail Waitress to join our Food & Beverage - Hakkasan Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centers. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Food & Beverage - Hakkasan Team, the Cocktail Waitress is responsible for ensuring that guests are served food and beverage according to the standards of Hakkasan, and maximizing the revenue and profit. The Cocktail Waitress reports to the Assistant Restaurant Manager.

As a Cocktail Waitress, you will beresponsiblefor the following duties:

• Set up stations and tables in accordance with Hakkasan and Emirates Palace standards.
• Greet guests warmly and professionally, following the established service standards.
• Engage and communicate with guests in a courteous and professional manner, adhering to Hakkasan guidelines.
• Present menus, offer recommendations, and accurately take guest orders.
• Assist guests with allergy information and special dietary requirements, ensuring compliance with the service sequence.
• Actively apply upselling techniques to enhance guest satisfaction and maximize revenue.
• Maintain, clear, and reset tables efficiently while supporting fellow food and beverage attendants.
• Serve food and beverages promptly and ensure a seamless dining experience.
• Handle billing and payment procedures accurately and in a timely manner.
• Be present and attentive in the restaurant during all service hours.
• Keep the Manager informed of any guest feedback, comments, or complaints.
• Provide proactive support to colleagues to maintain the highest level of guest service.
• Attend all briefings, communication meetings, and training sessions as required by the Restaurant Manager, Training Manager, or Food & Beverage Department.
• Maintain a clean and well-presented uniform and uphold excellent personal grooming and hygiene standards in line with Emirates Palace and Hakkasan policies.

As Cocktail Waitress, weexpectfrom you:

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service
• Fluency in English required; additional languages is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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