Cluster Sales Administrator

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Cluster Sales Administrator to support sales operations across their luxury properties. This role involves assisting with administrative tasks, managing client communications, and maintaining CRM data. The ideal candidate has at least 2 years of experience in the hotel industry, with excellent organizational and communication skills, and a proactive approach to supporting the sales team. Benefits include competitive salary and opportunities for growth.

Benefits

Great healthcare

Competitive salary

Growth opportunities

Qualifications

• Minimum 2 years experience in a sales support or administrative role within luxury hotels or resorts.
• Strong organisational skills with an eye for detail and accuracy.
• Excellent communication skills in English; additional languages are a plus.

Responsibilities

• Assist the sales team with daily administrative tasks and client correspondence.
• Maintain and update the CRM system accurately.
• Act as the first point of contact for client inquiries.

Skills

Organisational skills

Communication skills

Multitasking

Proactive mindset

Detail-oriented

Tools

CRM systems

Microsoft Office Suite

Job description

As Cluster Sales Administrator you will provide essential support to the Sales team across Banyan Tree Dubai & Delano Dubai ensuring smooth operations accurate reporting and seamless communication with clients and internal stakeholders. This role is key to enabling the sales team to focus on driving revenue and delivering exceptional luxury experiences to leisure and corporate guests.

Key Responsibilities

Sales Support & Administration

• Assist the Cluster Sales team in daily administrative tasks including managing calendars client correspondence and travel arrangements.
• Prepare and maintain sales reports forecasts and performance dashboards for both properties.
• Support the creation and distribution of sales proposals contracts and marketing materials.

CRM & Database Management

• Maintain and update the CRM system ensuring client and market data is accurate and up-to-date.
• Track leads follow-ups and client interactions providing timely reminders and alerts for the sales team.

Client Communication

• Act as a first point of contact for client inquiries responding promptly and professionally.
• Coordinate with internal teams to ensure client requests bookings and special arrangements are handled efficiently.

Event & Campaign Support

• Assist in planning and executing sales campaigns promotions and client events.
• Coordinate logistics for client visits site inspections and meetings.

Reporting & Analysis

• Compile sales data and performance metrics for review by the Cluster Sales Director.
• Identify trends and assist in preparing reports that support strategic decision-making.

Cross-Functional Collaboration

• Work closely with Marketing Operations and Front Office teams to support sales initiatives and ensure a seamless guest experience.
• Coordinate with Finance to ensure accurate invoicing and follow-up on outstanding payments.

Qualifications :

• Minimum 2 years experience in a sales support administrative or reservations role within luxury hotels or resorts.
• Familiarity with the hospitality CRM systems and Microsoft Office Suite (Excel PowerPoint Outlook).
• Strong organisational skills with an eye for detail and accuracy.
• Excellent written and verbal communication skills in English; additional languages (German French or Arabic) are a plus.
• Ability to multitask prioritise and work effectively under pressure in a fast-paced environment.
• Professional proactive and service-oriented mindset with a passion for luxury hospitality.
• Team player with a positive and collaborative approach.
• High level of discretion and confidentiality.
• Energetic proactive and solution-focused.

Additional Information :

Whats in it for you...

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare competitive salary and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed innovative culture

Remote Work :

No

Employment Type :

Full-time