Cluster Reservations Specialist — Drive Guest Bookings

Hilton Worldwide, Inc.; Yas Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Cluster Reservations Agent to provide exceptional service while handling room reservations. The ideal candidate will have excellent communication and organizational skills and a professional telephone manner. Responsibilities include converting inquiries into business, ensuring accurate reservations, and responding to customer needs. This role offers the chance to be part of a global team dedicated to providing remarkable hospitality experiences.

Qualifications

• Prior experience in a Reservations environment is advantageous.
• Must provide excellent customer service and support to guests.
• Ability to respond positively to sales inquiries and develop sales leads.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business efficiently.
• Ensure all reservations are accurate and meet guest expectations.

Skills

Excellent communication skills

Professional telephone manner

Outstanding administration skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

A leading hospitality company in Abu Dhabi is seeking a Cluster Reservations Agent to provide exceptional service while handling room reservations. The ideal candidate will have excellent communication and organizational skills and a professional telephone manner. Responsibilities include converting inquiries into business, ensuring accurate reservations, and responding to customer needs. This role offers the chance to be part of a global team dedicated to providing remarkable hospitality experiences.