Cluster Reservations & Revenue Specialist

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain based in Dubai is seeking a Reservation Agent to join their team. This role involves managing reservations and maximizing revenue through effective upselling techniques. Candidates should have previous experience in reservations, be fluent in both English and Arabic, and have experience with the Opera Property Manager System. The hotel offers assistance with visa processing and relocation support for successful applicants.

Qualifications

• Prior experience in reservations or royal service is required.
• Familiarity with Opera Property Manager System is mandatory.
• Must be fluent in English and Arabic, both verbal and written.
• Luxury hotel sales experience is preferred.

Responsibilities

• Manage reservation handling and related tasks effectively.
• Maximize rooms revenue through effective communication.
• Ensure reservation accuracy and guest satisfaction.
• Support the Cluster Reservation Manager with projects.

Skills

Reservation management

Fluency in English

Fluency in Arabic

Upselling techniques

Computer literacy

Tools

Opera PMS

Microsoft Windows

Job description

A leading international hotel chain based in Dubai is seeking a Reservation Agent to join their team. This role involves managing reservations and maximizing revenue through effective upselling techniques. Candidates should have previous experience in reservations, be fluent in both English and Arabic, and have experience with the Opera Property Manager System. The hotel offers assistance with visa processing and relocation support for successful applicants.